Fresher chat support
3 weeks ago
We are looking for a dynamic, enthusiastic, and self-motivated Fresher Chat Support Representative to join our customer service team. As a Chat Support Representative, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience.
No prior experience is required, but candidates should possess a strong willingness to learn, great communication skills, and a passion for helping others.
Key Responsibilities:
- Respond promptly to customer inquiries and support requests via live chat.
- Provide clear, accurate, and helpful solutions to customer queries related to our products/services.
- Maintain a professional and positive tone in all customer interactions.
- Troubleshoot and resolve customer issues related to orders, accounts, technical concerns, etc.
- Document all customer interactions and follow-up as needed.
- Work with other departments (e.g., technical support, billing) to resolve customer issues.
- Meet or exceed performance goals, including response time, resolution time, and customer satisfaction.
- Continuously improve product knowledge to assist customers more effectively.
- Provide feedback on recurring issues or suggestions for improving customer support processes.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Work Location: In person
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