Fresher chat support

9 hours ago

Kolkata, India BDV Private Limited Full time

We are looking for a dynamic, enthusiastic, and self-motivated Fresher Chat Support Representative to join our customer service team. As a Chat Support Representative, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience.

No prior experience is required, but candidates should possess a strong willingness to learn, great communication skills, and a passion for helping others.

Key Responsibilities:

  • Respond promptly to customer inquiries and support requests via live chat.
  • Provide clear, accurate, and helpful solutions to customer queries related to our products/services.
  • Maintain a professional and positive tone in all customer interactions.
  • Troubleshoot and resolve customer issues related to orders, accounts, technical concerns, etc.
  • Document all customer interactions and follow-up as needed.
  • Work with other departments (e.g., technical support, billing) to resolve customer issues.
  • Meet or exceed performance goals, including response time, resolution time, and customer satisfaction.
  • Continuously improve product knowledge to assist customers more effectively.
  • Provide feedback on recurring issues or suggestions for improving customer support processes.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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