Dealer Performance Lead

7 days ago

Navi Mumbai, India MSX International Full time

Job DescriptionA)Improve Follow-ups & Conversion(FnC) : Sensitize sales team about FnC adherence and quality. Share status with Sales Manager with improvement action plan. Weekly discussion about top leakage driver, action taken and effect of improvement. B)Improve Customer Experience(CX) : Analysis of top drivers impacting CX & development of an action plan. Tracking of Non-Promoters for buyer and non-buyers, Tracking of detractor recovery by Sales Manager, Ensuring Sales Process adherence & usage if digital tools. Identifying gaps in knowledge & skills of Sales Team to initiate trainings C)Increase percentage of Platinum Dealers(Dealers scoring high in terms of business performance & CX): Selecting of WOW stories and best practices from set of DT dealers & sharing it with Area Manager Record visit report and file at Area Office(AO), Identification of key gaps on sales process, sales staff and customer experience D)Improve Productivity of Sales Executives by ensuring knowledge, skills required Additional Information MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

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