Systems Engineer Lvl. 3

1 month ago

Hyderabad, India Sky Systems, Inc. (SkySys) Full time
Job description

Job Title: Systems Engineer L3

Duration: 1 Year Contract with an option to go Permanent

Location: India, Hyderabad

Type: Type: Hybrid (2-3 days/week on-site)

Job Overview:

Our team is Looking for Engineers with proven technical skills. This is a very hands-on role., assist with technology requirements, actively remove obstacles, this individual will play a critical role in ensuring the stability, security, and efficiency of our endpoint management systems.

Responsibilities:

- Proven experience as an Intune Administrator, managing enterprise-level environments.- Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Android & iOS)- Familiarity with Microsoft Endpoint Manager, including integration with Azure Active Directory and Microsoft 365.- Understanding of SSO and MFA technologies for SaaS applications.- Good understanding in Intune Reports & Endpoint analytics and Microsoft Defender- Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.- Application onboarding, provisioning & deployment via Intune platform. Good knowledge of application packaging and MSI technologies.- Excellent troubleshooting skills and the ability to analyze complex technical issues.- Provide advice, both reactively and pro-actively, to customers, projects and colleagues. Coordinate project activities across customers, vendors and teams (Cloud, Server, Network etc.).- Handles escalation calls, escalated by L1/L2 team.

Requirements:

- Minimum 8 to 10 years of industry experience in technical support role supporting MS Intune. Mnium 5-6 years of Intune support experience.- Experience with design and implementation of MS Intune infrastructure- Experience working with security teams to plan and implement security/device management policies.- Expertise with troubleshooting MS Intune related issues.

Required Skills:

- 8+years' experience in Intune with an excellent track record of delivering high quality services.- Bachelor's degree in computer science- Extensive experience working on complex platforms and systems deployed both on premises and in the cloud.- Well versed with Intune management platform- Sound knowledge of device management and related technologies.- Administration of IOS, Android, Device Management systems and other infrastructure systems.- Maintenance and communication of existing, new, and evolving support practices, knowledge base articles and documentation- Identifying and implementing process improvements- Resolves escalations from the IT Service Desk and other IT support teams- Fully participate on the assigned committee team from the start of the support development phase until the final score setting.- Add richness to the content by offering first-hand field knowledge that can be shared with others to improve knowledge on automation.- Meet all agreed upon turnaround times for deliverables and deliverable reviews

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