Tele Caller

4 weeks ago

Bathinda, India Netcrafty Full time

Position Overview

We are seeking a highly motivated and experienced Senior Telecaller & Team Lead to join our team. This role is a combination of handling direct client/customer interactions through calls and leading a small team of telecallers. The ideal candidate should have excellent communication skills, strong sales/customer service abilities, and proven leadership qualities to guide the team toward achieving targets.

Key Responsibilities

Telecalling (Individual Contribution):

  • Make outbound calls to potential customers/clients to promote products, services, or campaigns.
  • Handle inbound calls, address queries, and provide solutions in a professional manner.
  • Achieve individual calling and conversion targets.
  • Build and maintain strong customer relationships to ensure repeat business.

Team Leadership:

  • Supervise, guide, and motivate a team of telecallers to achieve collective performance goals.
  • Train new team members on scripts, processes, and communication techniques.
  • Monitor daily calls, conversions, and overall productivity of the team.
  • Conduct regular meetings to review performance and provide feedback.
  • Prepare daily/weekly reports and update management on progress and challenges.

Required Skills & Qualifications

  • Proven experience as a Senior Telecaller / Telecaller / Team Lead in sales, customer service, or call center operations.
  • Strong verbal communication and persuasive skills.
  • Ability to handle objections and convert leads into sales.
  • Leadership and team management experience.
  • Proficiency in MS Office and CRM software (preferred).
  • Strong problem-solving and decision-making skills.
  • Minimum qualification: Graduate (preferred), High School/Diploma accepted with relevant experience.

Job Type

  • Full-time
  • On-site

Job Types: Full-time, Permanent

Pay: ₹10, ₹14,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

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