IT Technology Services Senior Specialist

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.  What You'll Build  Extensive hands-on experience with SAP technologies, including SAP NetWeaver, Web Dispatcher, BOBJ, and Cloud Connector.Knowledge of non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText is an added advantage. Proven expertise in managing large-scale Cloud Operations for SAP applications, with a strong emphasis on High Availability and Performance Management. Specialization in handling Application Disruptions, Degradations, Incidents, Critical Alerts, Service Requests, and Monitoring to ensure high-quality service delivery. In-depth experience with SAP system upgrades, migrations, and conversions. Provide ad-hoc project support and oversee project execution as required.Skilled in documenting technical concepts, including Knowledge Base Articles, Wiki pages, Root Cause Analysis reports, and Blog entries. Hands-on experience in optimizing incident management workflows and operational processes to enhance efficiency. Play a key role in shaping the vision and driving operational excellence within the ECS Last Line of Defence (LLD) team.Serve as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution. Work closely with Application Leads, Service Engineering, and Service Operations teams to enhance the supportability and operability of critical SAP products. Collaborate with Product Development and Support teams to contribute to the roadmap, feature enhancements, and bug fixes. What you bring:  A minimum of 8 to 10 years of experience in SAP Basis, Cloud Operations, Maintenance & SupportIn-depth knowledge of SAP Basis(Netweaver & non-Netweaver Products), with a preference for SAP certification in NetWeaver or S/4HANA System Administration. Expertise in managing cloud environments with Hyperscalers (AWS, Azure, GCP) and experience in automation and provisioning in cloud operations. Strong ITIL and deep technical troubleshooting skills to solve & safeguard Critical / Complex activities processed by previous L2 teamsProven track record in resolving complex, time-sensitive issues during critical outages. Ability to identify the gaps in IM/SR Operational process & suggest improvementsCollaborative mindset to work with different stake holders to achieve organisational KPIsAbility to handle complex issues with a sense of urgency and work effectively under pressure during major incidents. Positive, proactive attitude with a customer-first approach and strong interpersonal skills. Exceptional communication and collaboration skills, enabling effective cross-team coordination during incidents. Occasional weekend support is expected.  Where You Belong The Application Last Line of Defence (LLD) team in SAP ECS is comprised of expert engineers dedicated to maintaining the continuous availability and performance of customer applications hosted in ECS. Specializing in critical incident troubleshooting, service request resolution, and proactive prevention of outages, this team plays a key role in the rapid resolution of high-priority issues. The team works with both NetWeaver and Non-NetWeaver technologies, providing ample opportunities to upskill, collaborate with internal teams, and lead impactful initiatives within the organization. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.