SAP Infra Associate Manager

Job Description
Overview
The SAP Infra Operations, Projects and Governance Lead is responsible for the delivery of all SAP BASIS solutions across multiple geographies and sectors (AMESA, APAC, NA, Europe, LATAM) including PGT program and will partner with other IT orgs (such as infrastructure, enterprise architecture, ITOPS, etc.) to deliver a high-quality technical solution design and manage multiple complex technical deliveries while following global standards and ensuring tight integration with the global delivery team. This role will also be a key contact for IT vendors to deliver desired results by hiring skilled competencies, right planning and execution.
Responsibilities
The SAP Infra Operations, Project and Governance Lead accountabilities includes, but not limited to…
Lead in Sysadmin/SAP BASIS areas to deliver scope of work related to SAP projects
Partner will IT teams during project pursuit for solution design, resource planning and cost estimations
Support SAP landscape and system architecture design, sizing and tools strategies aligned with PIRT/PGT standards
Install, configure and upgrade SAP systems as required by the projects
Support Performance testing and analysis exercise and address performance related issues
Identify and resolve technical issues and perform troubleshooting and root cause analysis
Plan and enable Technical cut-over, Go-Live and Hypercare support
Collaborate with global teams for standards and direction on technical decisions
Acts as quality assurance (QA) lead and/or performs reviews on technical designs and builds to ensure all standards are met
Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
Ensure adherence to release and change management processes, control compliance while performing technical activities
Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
Support minimize critical incidents by ensuring no P1, P2 incidents during hyper care and effective problem management
Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
Adhere to annual performance processes including setting objectives and measurement and performance evaluation
Provides outstanding customer service to direct and indirect customers
Qualifications
Years of Experience:
Bachelor's degree required, preferably in Computer Science
Minimum 10 years hands-on SAP BASIS/System Administration experience
6+ years experience working with teams across multiple geographies
Mandatory Technical Skills:
Must have experience in SAP BASIS / System Administration of SAP S/4 HANA, SAP ECC 6.0, SAP BI, SAP PI/PO, SAP Portal, SAP BOBJ, SAP Solution manager systems
Must have experience in HANA, Mobility/Fiori, SAP Cloud based solutions
Must have experience in SAP on Oracle & HANA Databases on Unix/Linux & Windows operating systems platform
Must have experience in sizing, landscape design, strategy design and execution of SAP systems Installations, Migrations and Upgrades
Must have experience of System refreshes, Backup & Restore, High Availability and Disaster Recovery setup
Must have experience in administration of SAP Middleware components and Integration
Must have experience in SAP ABAP & JAVA Stack administration
Experience with SAP Solution Manager capabilities including Service Desk, CHARM, EWA, RCA etc. required
Knowledge of Infrastructure including Datacenter operations and Network required
Knowledge of ITIL tools & processes, MS Office products, Project implementation methodology and Production support desired
Mandatory Non-Technical Skills:
Ability to independently plan and manage deliverables
Excellent analytical and problem solving skills
Ability to collaborate with teams across multiple geographies
Demonstrated ability to effectively communicate with all levels of the organization
Ability to work flexible hours based on varying business requirements
Provides outstanding customer service skills to direct and indirect customers
Experience in IT, CPG industry preferred

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