Reservations Ticketing Agent

3 days ago


Hyderabad, India Uniglobe Focus Travel and Tours Full time

Job Title:  Ticketing Executive Location:  Jubilee Hills, Hyderabad Experience Required:  Minimum 2 to 4 years Employment Type: Full Time (On-site) About the Role: We are seeking an experienced and dynamic Ticketing Executive to lead our corporate ticketing operations. The ideal candidate will possess strong client-handling expertise, deep GDS knowledge, and manage domestic and international flight bookings, ensuring timely, accurate, and customer-focused service delivery. Key Responsibilities: ·      Handle end-to-end flight reservations, issuing tickets, reissues, cancellations, and refunds. ·      Coordinate directly with individual clients to manage travel bookings and itinerary changes. ·      Utilize GDS systems (Amadeus, Galileo, or Sabre) for accurate ticketing and fare searches. ·      Maintain updated knowledge of airline schedules, fare rules, and promotional fares. ·      Deliver high-quality customer service via phone calls, emails, and chat support. ·      Manage travel documentation, including invoices, receipts, and confirmations. ·      Ensure bookings comply with company standards and maintain record accuracy for reporting. Candidate Requirements: ·      Minimum 3 years’ experience in ticketing operations. ·      Excellent verbal and written communication skills in English. ·      Good working knowledge of Microsoft Outlook and standard office tools. ·      Proficiency in GDS platforms (Amadeus, Galileo, or Sabre). ·      Strong multitasking, problem-solving, and customer-handling abilities. ·      Graduated in any discipline. ·      A certification or diploma in travel and tourism will be an added advantage.



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