Store Manager- DELHI NCR

3 weeks ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Airtel Full time

Purpose of Job :

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

  • Store Operations & Audit / Compliance:
  • Adherence of Store Operations in line with pre-defined SOPs
  • Ensure that the look and feel of the store is as per guidelines/standards
  • Track efficient Cash handling; prevent shoplifting / ensure safety and security
  • Visual merchandising as per plan / guidelines
  • Inventory and stock management to prevent stock-outs or excess Inventory
  • KPI reporting as per guidelines and on-time
  • Strategic Roll outs:
  • Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
  • Manage closure of current store during refit & conversion
  • Profitability:
  • To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
  • To ensure required MIS & tracking at CRO levels
  • Manage Store expenses are as per plan
  • Provide suggestions /feedback to improve store productivity
  • People Development / Team Management:
  • To ensure daily roistering & briefing to outsourced store staff
  • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
  • Ensure motivation & development of outsourced store staff
  • Customer Experience:
  • Ensure adherence to CE guidelines
  • Manage staff allocation based on demand at point in time
  • Personally step in to handle demanding customers
  • Provide suggestions for improvements in CE

Demonstrate

  • High energy

  • Strong process orientation

  • Project management skills

  • Appreciation of need for Customer Experience delivery

  • Building & nurturing partnerships

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