BPO Service Delivery Leader
2 weeks ago
About ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole:Service Delivery Leader Shift Timing:10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off. Salary:10 - 14 Lakhs Per Annum (Fixed) Mode:Work From Office Location:Mumbai – Andheri EastResponsibilities:Client & Stakeholder Engagement:- Act as the primary liaison for client communication and relationship management. - Ensure alignment with client objectives and deliverables. - Manage escalations and provide timely resolutions.Operational Governance:- Deliver all contractual SLAs and KPIs (CSAT, AHT, Quality, Compliance). - Implement continuous improvement initiatives to enhance efficiency and customer experience. -Optimize schedule adherence and manage shrinkage.Leadership & People Management:- Lead and mentor a team of supervisors and agents to achieve performance goals. - Foster a culture of accountability, engagement, and excellence. - Build high-performing teams through coaching, mentoring, and succession planning. - Monitor attrition and engagement scores, implement retention strategies.Technology & Workforce Optimization:- - Leverage WFM reports for accurate forecasting, scheduling, and adherence. Performance Reporting:- Analyze operational data to identify trends and implement corrective actions. - Prepare and present performance reports to client stakeholders. - Managerial Experience: 6–8 years managing big teams - Excellent senior management stakeholder skills Qualifications·Candidate must be from BPO only ·Should have proven experience of BPO operations management and should have eye on details. ·Should have excellent communication skills (Both eMail writing & speaking) ·MUST HAVE experience in Handling 100+ FTE team, TLs, Managers etc. ·10 – 12 yrs of work experience in BPO Operations. Having experience in logistics would be an added advantage. ·Should have great people management skills and expertise.
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BPO Service Delivery Leader
2 weeks ago
New Delhi, India Resolve GSC Full timeAbout ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole:Service Delivery Leader Shift Timing:10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off. Salary:10 - 14 Lakhs Per Annum (Fixed) Mode:Work From Office Location:Mumbai – Andheri EastResponsibilities:Client & Stakeholder...
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Service Delivery Leader
2 weeks ago
Delhi, Delhi, India iEnergizer Full timeCompany DescriptioniEnergizeris a leading Business Process Outsourcing (BPO) company, specializing in comprehensive customer management solutions for various industries, including healthcare, banking, financial services, insurance, gaming, publishing, and legal. iEnergizer offers customer support services such as sales, technical assistance, and back-office...
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Head – Customer Service Delivery
1 week ago
New Delhi, India Volo Health Insurance TPA Pvt Ltd Full timeHead – Customer Service Delivery (Pan-India) - Non BPO Role Location:Mumbai (preferred). Will consider NCR / Bangalore as well Experience:10+ Years (Significant experience in Field Service/On-Site Operations required)About the Role We are currently seeking a seasoned operational leader to take on the role ofHead – Customer Service Delivery (Pan-India) ....
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Head – Customer Service Delivery
2 weeks ago
New Delhi, India Volo Health Insurance TPA Pvt Ltd Full timeHead – Customer Service Delivery (Pan-India) - Non BPO Role Location:Mumbai (preferred). Will consider NCR / Bangalore as well Experience:10+ Years (Significant experience in Field Service/On-Site Operations required)About the Role We are currently seeking a seasoned operational leader to take on the role ofHead – Customer Service Delivery (Pan-India) ....
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Customer Service-BPO
3 weeks ago
New Delhi, India NAZZTEC Full timeJob Description – Customer Service -BPO Process Type:Customer Service Location:Gurgaon (Onsite) Workdays:6 Days a Week (Rotational Weekly Off) Shift Timings: Girls:Day Shift Boys:Rotational Shifts Key Responsibilities Engage with clients to understand and address their needs effectively. Build and maintain strong client relationships to drive customer...
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Manager Service Delivery
4 weeks ago
New Delhi, India ReSource Pro Full timeDearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Manager Service Delivery
2 weeks ago
New Delhi, India ReSource Pro Full timeDearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Service Delivery Leader
7 days ago
New Delhi, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Service Delivery Leader
1 week ago
New Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Service Delivery Leader
1 week ago
New Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
