Senior Executive Information Technology

2 weeks ago

Noida, India MCAM Surlon India ltd Full time

Senior Executive, IT Department


Responsibilities:

❖ Oversee the day-to-day operations of the IT department, including network administration, system maintenance, and user support.

❖ Develop and implement IT policies, procedures, and standards to ensure the security and reliability of the organization's IT infrastructure.

❖ Collaborate with other departments to identify and address their IT needs and requirements.

❖ Manage IT projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. ❖ Evaluate new technologies and solutions to improve efficiency, productivity, and cost-effectiveness.

❖ Stay informed about industry trends and emerging technologies, recommending strategic initiatives to enhance the organization's IT capabilities.

❖ Provide technical support and troubleshooting assistance to end-users as needed.

❖ Install, configure, and maintain computer hardware, peripherals, and network devices.

❖ Diagnose and resolve hardware and network issues promptly, both remotely and on-site.

❖ Perform routine maintenance tasks, including hardware upgrades, patch installations, and system updates.

❖ Assist end-users with technical support inquiries via phone, email, or in person.

❖ Set up and troubleshoot network connections, including wired and wireless networks.

❖ Collaborate with vendors and service providers to resolve technical issues and procure hardware/software as needed.

❖ Document IT procedures, troubleshooting steps, and hardware inventory.

❖ Provide training and guidance to end-users on IT-related topics and best practices.



Skills:

❖ Excellent leadership and communication skills.

❖ Strong analytical and problem-solving abilities.

❖ Ability to prioritize tasks and manage time effectively.

❖ Proficiency in IT infrastructure management tools and software.

❖ Familiarity with ITIL (Information Technology Infrastructure Library) framework is advantageous.

❖ Strong knowledge of computer hardware components and peripherals.

❖ Familiarity with networking equipment such as routers, switches, and access points.



Qualifications:

❖ Bachelor’s degree in computer science, Information Technology, or related field.

❖ Master of Computer Applications (MCA) qualification is required.

❖ Additional certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), or Certified Information Systems Security Professional (CISSP) are preferred.



Experience:

❖ Minimum 5 years of experience in IT operations, with at least 2 years in a supervisory or leadership role.

❖ Proven track record of managing IT projects and teams effectively.

❖ Experience in implementing and maintaining enterprise-level IT systems and infrastructure.

❖ Strong knowledge of IT best practices, security protocols, and regulatory compliance.

❖ Experience with cloud computing platforms such as AWS, Azure, or Google Cloud is desirable.


CTC: 4-4.5 L.P.A

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