Customer Support Specialist

3 weeks ago

Pune, India SM Record Full time

Company DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to Transparency and Efficiency. Our platform provides clarity on deal terms and detailed information on royalty collection.Role DescriptionThis is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high standards of communication and problem resolution. Daily tasks include troubleshooting issues, guiding users through solutions, and documenting customer interactions for continuous improvement.QualificationsCustomer Support, Customer Satisfaction skillsInterpersonal Skills, strong communication abilitiesTechnical Support, Analytical SkillsExperience with customer relationship management (CRM) software is a plusAbility to work independently and remotelyPrevious experience in the music industry is beneficialAnyone can apply for this role.Benifit. Certificate. Work based stipend. Article about work in website

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