Customer Success Manager
2 weeks ago
You'll be Responsible for?
- Develop and manage client portfolios.- Sustain business growth and profitability by maximizing value.- Analyze customer data to improve customer experience.- Hold product demonstrations for customers.- Improve onboarding processes.- Evaluate and improve tutorials and other communication infrastructure.- Mediate between clients and the organization.- Handle and resolve customer requests and complaints.- Minimize customer churn.- Aid in product design and product development.
You'd have?
- 8+ years of experience in Customer Onboarding, Client Management, Client Success, Product adoption etc- Graduate Engineer with PG in Marketing or Communications.- Highly organized and able to multi-task.- Self-driven and proactive nature.- Excellent communication and interpersonal skills.- Demonstrate leadership qualities. Ability to influence C Level executives.- High computer literacy and ability to learn new software.- Knowledge of customer success processes.- Experience in document creation.- Patient and active listener.- Passion for service
Why Join us?
Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
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