Quality Analyst
2 weeks ago
Whatyou willdo:
- Monitoranalyze audit and assess the quality of inbound and outbound callsof customer support and salesagents
- Prepare andpresent statistical data to identify the issues inperformance
- Offersolutions and suggestions for processimprovement
- Maintainconfidentiality regarding performances andresults
- Conductoneonone feedback sessions with customer support and salesagents
Whatweoffer:
- Competitivesalaries
- A wellplannedinsurance cover for you and yourfamily
- A team of smartempathetic and ambitious people who genuinely want to make adifference in the pet carespace
- A culture ofownership and mutual care so you dont just learn but alsothrive
MustHaveSkills: MicrosoftOffice Suite Google Sheets Google Forms Attention to detailSales.
NoticePeriod: Immediate or under 15Days
ImportantNote: Pleaseensure that your resume reflects the relevant experience and skillsmentioned in the job description as failure to do so may result inthe rejection of your jobapplication.
callmonitoring,google sheets,googleforms,analytics
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