Quality Analyst

2 weeks ago


sany, India Job Nexus India Full time
Role: QualityAnalystIndustry: NonITLocation: IndiranagarBangloreExperience: 2 3YearsEducation: Any Graduate or PostGraduateSalary: 5 6LPA
Whatyou willdo:
  • Monitoranalyze audit and assess the quality of inbound and outbound callsof customer support and salesagents
  • Prepare andpresent statistical data to identify the issues inperformance
  • Offersolutions and suggestions for processimprovement
  • Maintainconfidentiality regarding performances andresults
  • Conductoneonone feedback sessions with customer support and salesagents

Whatweoffer:
  • Competitivesalaries
  • A wellplannedinsurance cover for you and yourfamily
  • A team of smartempathetic and ambitious people who genuinely want to make adifference in the pet carespace
  • A culture ofownership and mutual care so you dont just learn but alsothrive

MustHaveSkills: MicrosoftOffice Suite Google Sheets Google Forms Attention to detailSales.
NoticePeriod: Immediate or under 15Days
ImportantNote: Pleaseensure that your resume reflects the relevant experience and skillsmentioned in the job description as failure to do so may result inthe rejection of your jobapplication.

callmonitoring,google sheets,googleforms,analytics


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