Chief Delivery Officer

3 weeks ago

Pune, India Bajaj Technology Services Full time
The role is responsible for driving portfolio Delivery, P&L & operational excellence jointly with vertical sales and horizontal leaders, Customer satisfaction. The role also involves overseeing / review of projects driving process improvements to ensure productivity and improved margins. It will head overall delivery with end to end responsibility to ensure deliveries are aligned to client expectations within the time and budget.

Technology StrategyHelp evolve the business strategy providing inputs on the direction digital technologies are headed and their future capabilitiesSet the technology services roadmap aligned to business strategy and prioritiesDefine and develop the B2B Service Business roadmapDecide on strategic choices related to technology – technology stack, build vs buy, talent sourcing, SDLC methodologyAssess risk and define security strategy to protect customer data and brand reputation

DeliveryOwn and deliver revenue and margin targets from Bajaj Technology ServicesEstablish deep relationships with senior stakeholders within customers and convince them of the company’s strategic value propositionDefine software development lifecycle methodology and drive its implementation and ongoing improvement.Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but also forecast the needs or issues that may arise and devise ways to address those proactively.Ensure programs are completed on time, within budget, and within customer expectations for quality and functionality. Ensure complete contract management, including profitability and other parameters across projects.Plan the functional delivery for the year with periodic re-prioritization as per the business prioritiesDecide on degree of outsourcing, selection of partners, and ensure partners are committed to successful executionDefine software development standards and practices

Solutions Architecture GovernanceScan the market & competitive landscape to identify latest trends and developments (such as enhancements in Amazon Web Service etc.), their implications for BFSD business and technology roadmapRecommend introductions to be made to current technologies, drive innovative initiatives and review their alignment with defined architectureDecide on trade-offs involving time, cost, and design standards

Partner managementDiscuss scope of requirements for specific skills/ expertise with vendors for initiatives, evaluate their capabilities and conduct commercial negotiationsCommercial & contract negotiations, contract closure and vendor registration in the systemOversee vendor onboarding and overall invoicing process for new vendor to ensure correct allocation of costs to the businessesInterface with vendors on monthly & quarterly basis for reviewing their performance, assessing quality of deliverables and planning for next quarter

Team Management

Build a strong talent management model for the function and lay down career growth plan for solution architecture teamParticipate in recruitment process to identify the right talent at senior positions within the functionEstablish individual performance expectations and regularly review individual performance of the teamIdentify and create development opportunities for senior team members to enhance functional knowledgeAssess performance of the team and provide feedback to them for delivering best in class services to the businessDetermine team’s training & development needs to build functional expertise and enhance domain knowledge

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