Kannada Quality Check

3 weeks ago

Delhi, India Sat Kartar Group Full time

About Sat Kartar Shopping Ltd:
Sat Kartar Shopping Ltd is a dynamic business and customer support company with a growing BPO and content operations wing. We cater to a multilingual customer base across India and are committed to delivering high-quality service and accurate, culturally relevant communication in regional languages.

Job Summary:
We are looking for a Quality Check Executive with strong command over Tamil, Telugu, and Kannada languages to monitor both BPO call quality and regional language content/scripts. The ideal candidate should be fluent in reading and understanding all three languages and proficient in writing/typing at least two of them.

Key Responsibilities:

Call Quality Monitoring (BPO Process):

  • Monitor customer service calls in Tamil, Telugu, Kannada, and Hindi.
  • Evaluate agent communication and call handling skills against quality benchmarks.
  • Identify process deviations, provide feedback, and suggest corrective actions.
  • Maintain reports and contribute to quality improvement plans.

Script/Content Quality Check:

  • Review and proofread regional language scripts for grammar, accuracy, tone, and cultural relevance.
  • Ensure scripts match the companys brand guidelines and communication style.
  • Flag errors, inconsistencies, and provide improvement suggestions.
  • Coordinate with content writers or translators for corrections and updates.

Required Skills:

  • Ability to read and understand Tamil, Telugu, and Kannada.
  • Ability to write/type fluently in at least two of the above languages.
  • Strong attention to detail and excellent listening skills.
  • Basic knowledge of customer support processes and quality standards.
  • Good written and verbal communication skills in Hindi and English.

Preferred Qualifications:

  • 13 years of experience in a BPO, quality assurance, or language/content-related role.
  • Proficiency in MS Office and call auditing tools.
  • Experience in regional content review, voice audits, or language moderation.

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