Customer Service International Voice
2 weeks ago
Customer Service International Voice & Non-Voice Process
Job Description:
- Provide customer support and resolve customer queries on call and chat
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidates should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required
- The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Should be a quick learner and self-motivated.
Core Competencies
- Pleasant, professional, and courteous personality.
- Excellent Problem Solving and Customer Service Skills
- Ability to think creatively and should have a positive attitude.
- Strong analytical & Interpersonal skills.
Interview details.
i. Harver Test
ii. HR Round
iii. Assessment
iv. Op's Round
Benefits:
i. Life Insurance and Medical Insurance.
ii. Night Shift Allowance + Incentives
Job Types: Full-time, Permanent, Fresher
Pay: ₹22, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Required)
Work Location: In person
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