Business Operations Senior Analyst

3 weeks ago

gurugram, India NTT DATA Full time

The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

The Opportunity
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.

The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage 

Functional Skills

3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/Order Management/AR is preferred. Master data management will be an added advantage Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA

Core Competencies

Minimum 1-year experience at People Manager role for grade 7 and minimum 2 years’ experience at People Manager role for grade 8. Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production. Using innovation and initiative as tools for driving process improvements. Driving a strong channel of communication for effective stakeholder management.

  • Business Operations Senior Analyst

    4 weeks ago

    Gurugram, India NTT DATA Services Full time

    The CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less...

  • Business Operations Senior Analyst

    1 month ago

    Gurugram, India NTT DATA Services Full time

    The CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less...

  • Customer Service

    4 weeks ago

    Gurugram, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystWe’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou’ll be able to showcase your knowledge and enthusiasm as...

  • Business Operations Senior Analyst

    1 week ago

    gurugram, India NTT DATA Full time

    Job Description The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce...

  • Business Operations Senior Analyst

    1 week ago

    Gurugram, India NTT DATA Full time

    Job Description The CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce...

  • Business Analyst

    4 weeks ago

    Gurugram, India NatWest Group Full time

    Join us as a Business AnalystThis is an opportunity for a driven analyst to join our diverse, innovative teamIt’s a chance to take on a new challenge and put your analytical skills to the testYou’ll be able to take advantage of our development opportunities and advance your careerWhat you'll doYou’ll need five plus years of experience on murex modules...

  • Senior Business System Analyst

    4 weeks ago

    Gurugram, India Sun Life Full time

    Business & Systems AnalystAt Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.Reporting to the Sr. Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide...

  • Senior Business System Analyst

    4 weeks ago

    gurugram, India Sun Life Full time

    Business & Systems Analyst At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. Reporting to the Sr. Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide...

  • Senior Business System Analyst

    4 weeks ago

    Gurugram, India Sun Life Full time

    Business & Systems AnalystAt Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.Reporting to the Sr. Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide...

  • Operations Analyst

    4 weeks ago

    gurugram, India AKQA Inc Full time

    Operations Analyst At AKQA, technology is at the heart of everything we do, and it is AKQA IT’s mission to enable everyone to collaborate, create and thrive. AKQA IT is undergoing a significant transformation to modernize ways of working, shift to cloud and micro-service-based architectures, drive automation, digitize colleague and client...

  • Operations Analyst

    4 weeks ago

    Gurugram, India AKQA Inc Full time

    Operations Analyst At AKQA, technology is at the heart of everything we do, and it is AKQA IT’s mission to enable everyone to collaborate, create and thrive. AKQA IT is undergoing a significant transformation to modernize ways of working, shift to cloud and micro-service-based architectures, drive automation, digitize colleague and client...

  • Technical Business Analyst

    4 weeks ago

    gurugram, India Huquo Full time

    Technical Business Analyst Job Description :We are looking for an experienced and versatile technical business analyst to improve our information technology systems. In this role, your duties will include developing software programs to improve our business operations. You may also be required to provide training.To ensure success as a technical business...

  • Senior Analyst

    3 weeks ago

    gurugram, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title Senior Analyst - Analytics Department Analytics Location Gurgaon Reports To Chirag Sachdeva Level 4 We are proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our...

  • Senior Analyst

    3 weeks ago

    Gurugram, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title Senior Analyst - Analytics Department Analytics Location Gurgaon Reports To Chirag Sachdeva Level 4 We are proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Analytics team...

  • Sr. Business Analyst

    1 day ago

    Gurugram, India MIRAGGIO Full time

    Company:Miraggio is a rapidly growing and aspirational fashion brand specializing in crafting stylish yet affordable handbags. Our mission is to empower individuals to express their unique style with confidence through our diverse range of accessories.Job Description:As a Business Analyst, you will play a pivotal role in driving data-driven decision-making...

  • Sr. Business Analyst

    14 hours ago

    gurugram, India MIRAGGIO Full time

    Company: Miraggio is a rapidly growing and aspirational fashion brand specializing in crafting stylish yet affordable handbags. Our mission is to empower individuals to express their unique style with confidence through our diverse range of accessories. Job Description: As a Business Analyst, you will play a pivotal role in driving data-driven...

  • Sr. Business Analyst

    8 hours ago

    Gurugram, India MIRAGGIO Full time

    Company:Miraggio is a rapidly growing and aspirational fashion brand specializing in crafting stylish yet affordable handbags. Our mission is to empower individuals to express their unique style with confidence through our diverse range of accessories.Job Description:As a Business Analyst, you will play a pivotal role in driving data-driven decision-making...

  • Data Analyst

    4 weeks ago

    gurugram, India Orange Business Services Full time

    about the role We are in search of a highly skilled Data Analyst to join our IT team, contributing expertise to simplify complex problems. The chosen candidate will play a pivotal role in analyzing processes, workflows, and systems to identify areas for enhancement or automation, thereby improving organizational efficiency and effectiveness....

  • Data Analyst

    4 weeks ago

    Gurugram, India Orange Business Services Full time

    about the role We are in search of a highly skilled Data Analyst to join our IT team, contributing expertise to simplify complex problems. The chosen candidate will play a pivotal role in analyzing processes, workflows, and systems to identify areas for enhancement or automation, thereby improving organizational efficiency and effectiveness....

  • Operations Analyst

    4 weeks ago

    Gurugram, India AKQA Full time

    At AKQA, technology is at the heart of everything we do, and it is AKQA IT’s mission to enable everyone to collaborate, create and thrive. AKQA IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from...