Associate Technical Engineer

3 weeks ago


Bengaluru, India ABBINENI BUSINESS MANAGEMENT Pvt. Ltd Full time
Purpose of the Role:At SISA, we are on hyper growth mode and our Leadership team is driving us through the cybersecurity domain Wenow come to you with the role of a Product Support who would navigate this journey for us. We are looking for anindividual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values theopportunity to make a difference.Role and Responsibilities:Install, configure, and maintain IIS servers in both on-premises and cloud environments.Monitor the performance and availability of the IIS servers, troubleshoot issues, and optimize serverconfigurations.Own overall relationship with assigned clients which includes managing on-boarding, installation of Radartool, increasing adoption, ensuring retention, and high levels of customer satisfactionCollaborate with the development team to deploy .NET applications on the IIS servers and ensure their properfunctioning.Conduct regular server backups and implement disaster recovery plans to ensure data integrity.Manage SSL certificates, domain configurations, and security settings on the IIS servers.Collaborate with the cloud team to leverage AWS services for server deployment, scaling, and load balancing.Implement security best practices and ensure compliance with industry standards and regulations.Document server configurations, procedures, and troubleshooting guides.Stay updated with the latest technologies and trends in IIS server administration, .NET development, and AWSservices.Should provide technical support to clients through mails, calls, and remote sessions, follow ups, share toolswith client and update user guides.Communicate with internal employees from different team's sales, BD team and Management teams.Should take ownership of the products and work closely with development teams to fix bugs.Product demonstrations for customers and Strong problem-solving skills and client-facing skillsKnowledge of ITIL & should be able to resolve the issues within the defined SLA.Maintain and develop customer success strategies and best practices as well as NPS Score & Gartner review.Required Skills:4+ years of experience in .NET, IIS production supportShould have hands-on experience of .NET application deployment &Experience of IIS & databases like MSSQL, MySQL.Strong knowledge in Windows, Linux networking and AWSTroubleshooting issues in client environments through remote sessions, phone, email (Onsite if required)Working closely with internal business, sales and management teamsClients calls, tool upgrade, document creation, demos, mailing included in support

Should take responsibilitywith go and get attitude.Personal Attributes:Excellent verbal and email Communication SkillsStrong interpersonal and presentation skills.Ability to analyze and solve complex issues.Ability to think and communicate ideas.Experience working in a team-oriented, collaborative environment.Flexible and multi-tasking ability, coordinating work effort over numerous projects.

Education Requirements:Bachelor's degree or higher in a relevant field. However, educational requirements may be relaxed for exceptionalcandidates

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