Specialist - Claims

2 weeks ago


Mumbai, India Edelweiss Tokio Life Full time

Job Purpose ·To ensure that insurance claims are handled efficiently and that payment for valid claims are made to the nominee / beneficiary Key Responsibilities Responsibilities ·To handle claim assessment and control the process within TAT ·To analyze the case and trigger investigations wherever necessary ·To ensure appropriate scanning of claim documents for fraud check ·To respond to claimant queries / mails properly with prompt action ·To ensure client servicing, prompt reply, action initiation ·To ensuring payment of claim to the correct nominee/beneficiary ·To identify and mitigate the risk in discussion with manager Specific Authorities( Financial & Non Financial) ·Investigation trigger of Claims for appropriate Assessment ·Appropriate assignment of cases to Reinsurance for Opinion ·Preparation of letters in line with Company policy Key Performance Indicators ·Accuracy in Claims Assessment & Payout = % ·Customer Management (Email/Calls) with NPS > 50 ·Managing Reporting, Compliance and Audit = % Job Requirements Qualifications Graduate/Post Graduate (Preferably in Finance or Statistics) MBA preferred Experience 0-6 years of relevant experience Functional Competencies • Claims & Risk assessment • Reporting, Compliance and audits • Strong background in life insurance Claims • Possesses understanding trends that affect Claims Function in insurance Behavioral Competencies • Good communication and interpersonal skills • Analytical skills • Collaboration • Business Acumen Key Interactions Internal Nature or purpose of interaction F&A, MIS team ·Daily coordination with finance/accounts team ·Automation requirement discussion ·Data from system MIS/Reports External Nature or purpose of interaction IDRA, clients ·To provide MIS/Reports to IRDA ·To understand IRDA guidelines and updates ·To meet claimant Documented By Lead – Lead Claims Approved By Head – PS/Fin Ops & Claims HR certification By Vice President HR


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