Key Account Manager
4 weeks ago
JD: Customer Support & After-Sales Executive (KAM)- Coordinates With:Clients (PM-KUSUM & C&I)Project Managers & Site EngineersDesign & EngineeringLiaison & RegulatoryVendor/Procurement TeamQA/QC & SafetyMonitoring Tools (Solarman/Sungrow/etc.)PurposeTo act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle — from post-sale onboarding to plant handover and after-sales support. Ensures that customer queries are resolved by coordinating with internal teams, while also managing AMC service, generation performance, and complaint resolution after commissioning.Key Responsibilities1️⃣ Client Coordination & Journey OwnershipAct as the SPOC for each customer from onboarding till AMC handoverProvide updates on project progress, documentation status, approvals, and execution milestonesAnswer customer queries related to layout, approvals, net metering, invoicing, or warranties by coordinating internally with the respective teamsEscalate client dissatisfaction, delays, or repeated issues to the Head of Projects2️⃣ System Monitoring & Performance EscalationMonitor plant generation using dashboards (Solarman, Sungrow, Enphase, etc.)Detect and flag generation drops, faults, or inverter shutdownsCoordinate with Projects or Contractors for resolution and site interventionKeep clients informed about restoration timelines or fixes3️⃣ AMC & Preventive MaintenanceMaintain AMC service calendar and ensure cleaning/service schedules are metCoordinate with on-site O&M staff and confirm visit completionMaintain AMC service records and submit reports to clients when needed4️⃣ Complaint Handling & ClosureReceive complaints via calls, WhatsApp, or mailCategorize and log issues: inverter faults, grid shutdowns, structure issues, etc.Assign to the relevant internal team for actionFollow up and ensure closure within committed timeline, keeping client informed5️⃣ Documentation & Handover SupportEnsure that net metering, CEIG approvals, commissioning certificates, and AMC terms are properly explained and documentedMaintain updated client folders (digital + physical if needed)Share handover kits and basic O&M guidance with clients post-commissioning6️⃣ Feedback & RetentionConduct follow-up calls with clients post-handover and post-serviceCollect feedback and improve resolution processes based on recurring issuesShare tips and updates (cleaning schedule, seasonal advice) with clients periodicallyKPIs (Key Performance Indicators)% client queries responded to within SLAAverage complaint resolution timeAMC adherence rate (timely service visits)Client satisfaction score (via feedback surveys)Plant generation uptime across managed sitesInternal coordination turnaround time (issue → resolution)Qualifications & Skills2–5 years of experience in customer support, client servicing, or solar O&MStrong communication and relationship-building skills (Hindi & English)Ability to work cross-functionally with technical, regulatory, and execution teamsFamiliarity with solar project stages and inverter/monitoring toolsBasic knowledge of Excel, Google Sheets, and service CRMsDiploma/B.E. (Electrical preferred, but not mandatory)Client-focused attitude with strong problem-solving instincts
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Assistant Manager- Key Accounts
3 weeks ago
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4 weeks ago
Indore, India Solarsure Full timeJD: Customer Support & After-Sales Executive (KAM)- Coordinates With:Clients (PM-KUSUM & C&I)Project Managers & Site EngineersDesign & EngineeringLiaison & RegulatoryVendor/Procurement TeamQA/QC & SafetyMonitoring Tools (Solarman/Sungrow/etc.) PurposeTo act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle...
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Key Account Manager
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Indore, India Solarsure Full timeJD: Customer Support & After-Sales Executive (KAM)- Coordinates With:Clients (PM-KUSUM & C&I)Project Managers & Site EngineersDesign & EngineeringLiaison & RegulatoryVendor/Procurement TeamQA/QC & SafetyMonitoring Tools (Solarman/Sungrow/etc.) PurposeTo act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle...
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