Cloud Application Support Technician

2 days ago

Delhi, India Snaphunt Full time
The OfferGreat work environmentExcellent career development opportunitiesOpportunity to make a positive impactThe JobAs a Cloud Application Support Technician, you will be responsible for:Application Troubleshooting:

Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.Monitoring:

Implement and manage monitoring systems to proactively oversee application health, performance, and security.Unix Skills : Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.Client Management:

Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.Microsoft Azure Administration:

Manage and maintain Azure cloud services, including computing, networking, storage, and security.Testing and Validation:

Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.The ProfileAs a Cloud Application Support Technician, you need to have:At Least One (1) Year of Experience in Unix, Linux ScriptingAt Least Two (2) Years of Experience in Technical Customer ServiceAt Least Two (2) Years of Experience/Knowledge in Azure or AWSProven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft AzureExperience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or JiraProficient in The Use of Online and Remote-connecting SoftwareFamiliarity with Testing and Validation Processes for New Software ReleasesExperience with Application Monitoring and Performance TuningStrong Analytical and Problem-Solving SkillsExcellent Verbal and Written English Communication Skills

It’s not required, but it would be great if you already have the experience with the following:Previous experience working with financial, insurance, or healthcare companies is desired.Significant work experience in customer serviceSignificant work experience in basic technical supportExperience in a helpdesk environment such as Zendesk, Azure DevOps, JIRADemonstrated ability to function in a non-scripted helpdesk environmentWorking knowledge of Windows and/or Linux systemsTechnical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS GraphTechnical knowledge of Active Directory

Working Hours:8:00 pm to 5:00 am Philippine TimeWe Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hiredThe EmployerOur client provides an easy way to tap the best talent pool in the Philippines without wasting hundreds of hours on finding, connecting, and interviewing talents that perfectly fit your needs.

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