Technical Services Ops Coordinator

3 weeks ago

gurugram, India MongoDB Full time

Do you like organizing events, travel, and day-to-day operations for large global teams? Do you like balancing complex requirements and finding the best possible solution? Do you have a passion for people and processes?

Come join the MongoDB Technical Services team and help us run our internal events smoothly, efficiently, and predictably We are looking for who can help us drive excellence and efficiency in our budgeting, scheduling, and booking of internal events.

We are looking to speak to candidates who are based in Sao Paolo, Brazil or Gurgaon, India office for our hybrid working model.

Role Responsibilities

Collaborate with the Technical Services leadership and staff to ensure integrated worldwide processes for our event planning

Organize global and regional events, including leadership conferences, team off-sites, cross-functional summits, and training events

Work with internal stakeholders to build budgets, agendas, and travel itineraries 

Find optimal location and date windows; schedule travel & lodging and facilitate visa application processes 

Collaborate with the MongoDB travel team to influence and develop policies; train TS members in travel procedures

Manage expenses and risks, and ensure policies and processes are well-documented, communicated and followed

As part of the Support Operations team, work with the Operations Specialists to ensure 24/7 global support for customers by scheduling TS team members into various global shifts

Leverage reporting and analytics to facilitate review of policy and process effects

Advocate for and drive major initiatives that help our global team connect and work more efficiently together

Communicate with all levels in the company including senior management

Occasional international travel is required (1-2 times per year, only as conditions safely permit)

Qualifications

Bachelor’s degree or equivalent work experience

1+ years of relevant event management and/or travel coordination experience

A passion for process and policy development and adherence

Proven ability to stick to budgets and make fiscally responsible decisions

Excellent written and oral communication skills, follow-through and problem-solving abilities 

Extreme attention to detail and ability to anticipate next steps

Able to work in a fast-paced, rapidly growing environment against tight deadlines when required

Strong operational analysis and cross-group collaboration skills

Experience with relevant tools including travel booking systems (Navan preferred), expense systems (Concur preferred), and task management software (Atlassian / Jira preferred)

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