Customer Care Executive

2 weeks ago

Asansol, India P.S Automoblies LLP Full time

Key Responsibilities

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
  • Issue Resolution: Handle customer complaints, issues, and concerns, ensuring quick and effective resolutions while maintaining a positive experience.
  • Product Knowledge: Stay updated on company products and services to provide accurate information to customers.
  • Documentation: Maintain detailed records of customer interactions, transactions, and feedback in the customer support database.
  • Customer Feedback: Gather customer feedback and share insights with relevant teams to improve products, services, and processes.
  • Escalations: Manage escalated issues in a calm and efficient manner, ensuring a satisfactory outcome for the customer.
  • Collaboration: Work closely with other teams such as sales, technical support, and marketing to address customer needs and challenges.
  • Continuous Improvement: Actively participate in training sessions to enhance knowledge and skills.

Required Qualifications

  • Proven experience in a customer support or customer service role.
  • Strong communication skills, both written and verbal.
  • Problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Excellent organizational skills and attention to detail.
  • Ability to remain calm under pressure and handle difficult situations effectively.
  • A positive attitude and a passion for helping customers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹6, ₹9,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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