End User Technology Platforms and Services Lead
1 month ago
Position PurposeThis role will lead and be accountable for the end user technology platforms and services across the globe covering end user technologyplatforms roadmaps and deploymentsas well as the end user support via the IT Service Desk and the on-site teams. The end-to-end accountability for the end user technology platforms and services empowers the role to have a significant impact to the end user experience, productivity and ultimately end user satisfaction and therefore is instrumental to Technology Platformsto deliver fit for purpose IT services to Brambles.Will lead and drive two highly customer driven teams responsible for developing and maintainingend user technology platforms (end user devices, VDI and collaboration tools and infrastructure)as well asproviding end user support (service desk and on-site support).This role will report to the VP Technology Platformsand is part of the Technology Platforms strategic leadership team. In conjunction with its peers for IT infrastructure services, IT service management and governance this role will strongly influence the roadmap to transform the way IT services are provided and supported within a democratized IT organisation.QualificationsBachelor’s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience.Strong understanding of the ITIL principles.Customer focused and is driven to achieve business value relevant outcomes.Works effectively and collaborate with purpose with a wide variety of people.Organised and able to plan effectively.Manages multiple competing demands on time.Drives results & is motivated to improve.Commercial acumen to drive service value.ITIL Qualification.SIAM knowledge.ExperienceSignificant customer services experience and dealing with senior stakeholders.Significant previous experience in customer focused IT services role.5+ years’ experience managing and developing technical teams across multiple cultures & global locations.Proven success in improving the customer experience.Experience successfully managing 3rd party service providers.Experience working within a matrix structure.Skills and Knowledge
Stakeholder Relationship Management
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management and drive service improvement.Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.
Third Party Supplier Relationship Management
Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.Is responsible for the management of 3rd party suppliers ensuring they deliver value to the agreed scope and service levels as well as the implementation of supplier service improvement actions and programmes.
Technical and Business Knowledge
End user technologies covering client services, messaging/collaboration and the adoption of support tools.IT service management practices.Essential LanguagesEnglishPreferred EducationBachelors
Preferred Level of Work Experience5 - 7 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
We have other current jobs related to this field that you can find below
-
Senior Devops Engineer
1 week ago
Bengaluru, Karnataka, India End-User Computing Division, Broadcom Full timeExciting Opportunity at Workspace ONEAre you ready for a new challenge? Workspace ONE is a leading digital workspace platform catering to the mobile, modern workforce. This platform ensures secure delivery and management of any app on any device through access control, application management, and multi-platform endpoint management.Our team plays a crucial...
-
Architect End User Computing
2 weeks ago
Bengaluru, India YO HR CONSULTANCY Full time**Architect End User Computing**: **Experience - 10 to 15 years** **Location - Bangalore** **Must have-** Advanced knowledge of Windows OS and Lifecycle Management Experience with SCCM, Autopilot and other Orchestration Technologies Experience using Virtual Environments (VMware, Hyper-V), including RDS or VDI Experience with Scripting and Packaging...
-
End User Compute Advisor
4 days ago
Bengaluru, India Arm Full time**Job Overview**: Reporting into the EUC and Identity Service managers this role manages the Arm End User and Identity function, to drive performance, focusing on technical excellence and end user experience and a high level of customer service. **Responsibilities**: Collaborating with the relevant. global product/service owners to define and implement an...
-
Senior Devops Engineer
4 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeWhy will you enjoy this new opportunity?Workspace ONE is a digital workspace platform that enables the mobile, modern workforce. It securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. Our team is responsible for the global SaaS service that provides these...
-
Senior Devops Engineer
4 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeWhy will you enjoy this new opportunity?Workspace ONE is a digital workspace platform that enables the mobile, modern workforce. It securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. Our team is responsible for the global SaaS service that provides these...
-
Senior Devops Engineer
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeWhy will you enjoy this new opportunity? Workspace ONE is a digital workspace platform that enables the mobile, modern workforce. It securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. Our team is responsible for the global SaaS service that provides these...
-
Senior Devops Engineer
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeWhy will you enjoy this new opportunity?Workspace ONE is a digital workspace platform that enables the mobile, modern workforce. It securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. Our team is responsible for the global SaaS service that provides these...
-
Senior Devops Engineer
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeWhy will you enjoy this new opportunity?Workspace ONE is a digital workspace platform that enables the mobile, modern workforce. It securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. Our team is responsible for the global SaaS service that provides these...
-
Senior Devops Engineer
1 week ago
Bengaluru, Karnataka, India End-User Computing Division, Broadcom Full timeWhy will you enjoy this new opportunity?Workspace ONE is a digital workspace platform that enables the mobile, modern workforce.It securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management.Our team is responsible for the global Saa S service that provides these...
-
MTS/SMTS C++ Windows Internal
1 week ago
Bengaluru, Karnataka, India End-User Computing Division, Broadcom Full timeAbout the Company:The Broadcom End-User Computing Division is all about enabling employees to excel in their work, no matter where they are, by providing smart, seamless, and secure experiences.Job Title: Software Engineer - Windows PlatformThe team is currently working on Broadcom EUC Anywhere Workspace, a comprehensive platform that encompasses virtual...
-
End User Computing Architect
1 week ago
Bengaluru, Karnataka, India Wipro Full timePosition Title: End User Computing ArchitectLocation: BangaloreJob Summary: The End User Computing Architect will be responsible for designing, implementing, and managing end user computing solutions to meet the organization's business requirements. This role involves collaborating with stakeholders to understand their needs and translating them into...
-
End User Support
3 weeks ago
Bengaluru, Karnataka, India Accel IT Services Full time1 L1+ (3+ years)exp. End user support engineer at Bangalore. Engineer should have communication with basic Trouble shooting skills on Broadband connectivity(vendor Mgt.), Office 365.and normal End user capability. Pay: ₹10,000.00 - ₹20,000.00 per month Shift: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Technical...
-
Senior Android Developer
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeBroadcom EUC is seeking an experienced Android Mobile Developer to join the EUC Workspace One Web team. The Workspace ONE Web is a mobile application that securely connects users to corporate networks and enhances their browsing experience across Intranet, Internet, and other web applications. It provides the organization with a manageable and secure...
-
Senior Android Developer
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeBroadcom EUC is seeking an experienced Android Mobile Developer to join the EUC Workspace One Web team. The Workspace ONE Web is a mobile application that securely connects users to corporate networks and enhances their browsing experience across Intranet, Internet, and other web applications. It provides the organization with a manageable and secure...
-
Senior Android Developer
4 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeBroadcom EUC is seeking an experienced Android Mobile Developer to join the EUC Workspace One Web team. The Workspace ONE Web is a mobile application that securely connects users to corporate networks and enhances their browsing experience across Intranet, Internet, and other web applications. It provides the organization with a manageable and secure...
-
Senior Android Developer
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeBroadcom EUC is seeking an experienced Android Mobile Developer to join the EUC Workspace One Web team. The Workspace ONE Web is a mobile application that securely connects users to corporate networks and enhances their browsing experience across Intranet, Internet, and other web applications. It provides the organization with a manageable and secure...
-
Sr. User Experience Consultant
2 months ago
Bengaluru, India Siemens Technology and Services Private Limited Full timeHello Talented Techie! We provide support in ProjectServices and Transformation, Digital Solutions and Delivery Management. We offerjoint operations and digitalization services for Global Business Services andwork closely alongside the entire Shared Services organization. We make optimaluse of the possibilities of new technologies such as Business...
-
Sr. User Experience Consultant
1 week ago
Bengaluru, Karnataka, India Siemens Technology and Services Private Limited Full timeHello Talented Techie We provide support in ProjectServices and Transformation, Digital Solutions and Delivery Management. We offerjoint operations and digitalization services for Global Business Services andwork closely alongside the entire Shared Services organization. We make optimaluse of the possibilities of new technologies such as Business...
-
MTS/SMTS C++ Windows Internal
4 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeThe Broadcom End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences.As digital workspaces continue to evolve, we are designing and engineering Broadcom EUC Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified endpoint...
-
MTS/SMTS C++ Windows Internal
3 weeks ago
Bengaluru, India End-User Computing Division, Broadcom Full timeThe Broadcom End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences.As digital workspaces continue to evolve, we are designing and engineering Broadcom EUC Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified endpoint...