Storage Support Engineer II

3 weeks ago

Noida, India iQor Full time

Job Summary:

A Storage Support Engineer is responsible for managing and supporting storage systems and infrastructure within an organization. They ensure the availability, reliability, and performance of storage systems, troubleshoot issues, and implement improvements to optimize storage operations. They collaborate with cross-functional teams to provide technical support and deliver solutions to storage-related problems.

Responsibilities:

Manage and maintain storage systems, including installation, configuration, and monitoring. Troubleshoot storage-related issues, perform root cause analysis, and implement appropriate solutions. Optimize storage performance and capacity utilization through regular monitoring and analysis. Collaborate with cross-functional teams, including network engineers, system administrators, and software developers, to provide storage-related support. Perform regular backups and data replication to ensure data integrity and availability. Implement and enforce storage security measures, including access controls, encryption, and disaster recovery plans. Stay up-to-date with industry trends and advancements in storage technologies to recommend and implement best practices. Create and maintain documentation, including standard operating procedures and technical specifications. Participate in the planning and implementation of storage-related projects, including system upgrades and migrations. Provide training and knowledge sharing to team members and end-users on storage-related topics.

Skills Requirements:

Strong knowledge of storage technologies, such as SAN (Storage Area Network), NAS (Network Attached Storage), and DAS (Direct Attached Storage). Experience with storage management and provisioning tools, such as EMC VMAX, NetApp ONTAP, or HPE 3PAR. Proficiency in troubleshooting storage-related issues and performance bottlenecks. Understanding of RAID configurations, file systems, and data replication techniques. Familiarity with backup and recovery solutions, including tape libraries and cloud-based backup services. Knowledge of storage protocols, such as Fibre Channel, iSCSI, NFS (Network File System), and CIFS (Common Internet File System). Strong analytical and problem-solving skills to identify and resolve storage-related problems. Excellent communication and collaboration skills to work effectively with cross-functional teams and end-users. Ability to prioritize tasks and work efficiently in a fast-paced environment. Knowledge of storage security practices and compliance standards.

Education Requirements:

Bachelor's degree in computer science, information technology, or a related field is typically required. However, equivalent work experience and certifications may be accepted. Certifications in storage technologies, such as EMC Proven Professional, NetApp Certified Storage Associate (NCSA), or HPE ASE - Storage Solutions Architect V3, are highly desirable. Continuous learning and staying updated with the latest storage technologies and industry trends are important for professional growth in this field.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

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