Associate Onsite Solution Specialist

1 month ago

gurugram, India Cvent Full time
Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Serve as a point of contact for the customer, managing their onsite experience using Cvent’s Onsite Solutions Training the clients on the hardware (Router, Printer, Badges) and the software from end to end Serve as a point of contact and strategic advisor for all assigned events (small to medium in size & scope) Directly support and consult with customers on how to best leverage Cvent’s Onsite Solutions through timeline-specified milestones and standardized operations Work with the strategic partners to ensure successful delivery of hardware and supplies onsite Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Serve as a point of contact for Onsite escalations and should be flexible working out of office hours and on weekends Manage several concurrent projects Communicate and adhere to project milestones Here's What You Need: Candidate should have a minimum of 2-3 years of client interaction experience. Excellent communication skills (verbal and written) Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to ensure event execution success Ability to work within a team to achieve goals Strong business acumen, ethics and high integrity Excel at developing relationships over Zoom and email. Strong understanding of the onsite event management experience. Candidate should have basic knowledge about hardware (printer, routers) Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
Serve as a point of contact for the customer, managing their onsite experience using Cvent’s Onsite Solutions Training the clients on the hardware (Router, Printer, Badges) and the software from end to end Serve as a point of contact and strategic advisor for all assigned events (small to medium in size & scope) Directly support and consult with customers on how to best leverage Cvent’s Onsite Solutions through timeline-specified milestones and standardized operations Work with the strategic partners to ensure successful delivery of hardware and supplies onsite Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Serve as a point of contact for Onsite escalations and should be flexible working out of office hours and on weekends Manage several concurrent projects Communicate and adhere to project milestones
Candidate should have a minimum of 2-3 years of client interaction experience. Excellent communication skills (verbal and written) Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to ensure event execution success Ability to work within a team to achieve goals Strong business acumen, ethics and high integrity Excel at developing relationships over Zoom and email. Strong understanding of the onsite event management experience. Candidate should have basic knowledge about hardware (printer, routers) Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software

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