Telco Operations Engineer

2 weeks ago

india EURHASI Full time
Job Description

EURHASI is recruiting for its client a Telco Operations Engineer (M/F)

Our client is a leading historical player in the ICT & Telecoms markets in Luxemburg; which addresses both residential and business markets.

The client accepts applications requiring administrative procedures for a work authorization (residence permit, work permit, various authorizations, etc.)

 

Mission

  • Maintain and support our Internet / TV / Fixed voice services : act on alerts, incident and customer issues  
  • Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee Quality and Customer Experience targets
  • Manage incident communication and proceed with needed troubleshooting actions
  • Assist external teams in provisioning telecom services as needed
  • Act on reported alarm in our environment (Fixed & Mobile network, Broadband and TV) 
  • Report incident / problems / statistics deviation 
  • Perform basic device tests before commercial launch 
  • Document processes and troubleshooting actions for the rest of the team

Profil

Profile

  • Hold a degree in telecommunication - Bachelor certificate required or similar professional experience
  • Previous telecommunications experience on TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks 
  • Follow-up skills – must be diligent to track open items and chase down responses on open issues.
  • Good communication skills, French and English is mandatory.
  • Knowledge in OSIX / KALIX tools will be appreciated

 

Minimum qualifications

  • A degree in telecommunication - Bachelor degree is required
  •  Telecommunications experience of 5 years on TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks
  •  Fluent English is mandatory B1
  • Fluent in French B1

Informations contractuelles

Advantages

  • Teleworking up to 34 days (border crossers) – Up to 3 weeks for Lux residents
  • Restaurant tickets
  • A professional and stimulating work environment in the IT & telecom sector.
  • Multiple career opportunities within the Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise.
  • We also offer an attractive salary package and many other benefits.
  • Company car (can be used for personal use) + fuel card
  • 30 days of leave

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