Senior Product Specialist- 8+ yrs.

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Service cloud & SAP ESM share a set of common features which are used by our customers to handle varying processes within their enterprise.

As a Senior Product Specialist, you will be responsible for partnering with cross-functional stakeholders to define, develop and deliver the features that underlies our product and use cases we support. You will define the detailed requirements, work with UX to come up with a concept and ensure a successful delivery working closely with the assigned development teams, in a cloud-consumable way and support the information roll-out to customers, partners and field organization.

We need our product managers to be the advocate for the product. In addition to being customer-centric, they must be versatile, display leadership qualities and be enthusiastic about taking on new problems as we continue to push the product forward.

What you'll do-

• Contribute to product roadmap and execution for the platform which supports SAP Sales Cloud and SAP Service Cloud.

• Deep understanding of case management concepts, service process flows, and related technologies within SAP or equivalent CRM/service platforms.

• Prioritize and maintain the Product and Release Backlog and ensure execution together with the development, user experience and user assistance teams with a focus on integrated processes

• Manage alignment with stakeholders especially in other development organizations, GTM, support, consulting and partners

• Drive customer and partner engagement and work with customers in a close co-innovation environment

• Focus on customer adoption of products and new developments

• Create an environment of continuous learning, support culture of innovation contributing to the products

• Strong desire to build customer-desired solutions and an attitude for co-innovation

• Enthusiasm to solve complex problems using state of the art approaches in a cloud development environment

• A solution-oriented attitude in a highly innovative and dynamic work environment

• Motivation to work in a cross functional team and to interact with other teams across the globe

What you bring-

• Deep practical experience of agile product management ideally for major cloud native enterprise software vendors

• Proven track record of building a product (feature) roadmap and then leading the execution of the roadmap via requirements collection, backlog definition and scoping in a product

• Deep technical understanding of cloud native enterprise solutions

• Very strong problem-solving and analytical skills, including ability to rapidly gather data, structure hypotheses, and develop synthesized findings/recommendations

• Domain expertise in customer relationship management processes will be a plus

• Proven track record of success of independently leading software development programs/projects with practical experience in software development and/or product management

• Understanding and practicing of product management frameworks

• 7+ years relevant experience with product management, solution management or consulting roles closely related to development.

• Experience in CRM and Platform related capabilities.

Meet Your Team-

We are the SAP CX Sales & Service Foundation Product Management Team, part of SAP's Customer Experience organization. Our focus is enabling core CRM business processes—an essential pillar of SAP's cloud strategy.

As product managers in this space, we connect engineering, UX, and platform teams to design and deliver forward‑looking capabilities that address real enterprise challenges. We work across functions and regions to shape product strategy, prioritize roadmaps, manage cross‑team dependencies, and drive customer adoption.

You'll join a collaborative, fast‑moving environment that values creativity, innovation, and continuous learning—combining the scale of SAP with the energy of a startup culture.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid