Customer Service Officer/ Sales
4 weeks ago
We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.
Key Responsibilities
Sales & Consultation:
- Engage with potential customers through various channels (phone, email, face-to-face, etc.).
- Conduct consultations to understand customer needs and recommend suitable products and solutions.
Customer Relationship Management:
- Build and maintain long-term relationships with clients.
- Address customer inquiries promptly and professionally.
Target Achievement:
- Meet or exceed monthly sales targets and KPIs.
- Identify and pursue new business opportunities.
Market Expertise:
- Stay updated on energy efficiency trends, the energy efficiency program, and EcoOrigin's offerings.
- Provide clients with clear and accurate information about products and benefits.
Team Collaboration:
- Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.
Qualifications & Skills
- Proven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus).
- Strong communication, negotiation, and interpersonal skills.
- Customer-focused approach with the ability to build trust and rapport.
- Self-motivated with a results-driven mindset.
- Ability to work independently and as part of a team.
- Basic understanding of what company does and services it provides is a plus.
What We Offer
- Competitive base salary with attractive commission structure.
- Comprehensive training on energy efficiency and our products.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- The chance to make a real impact by contributing to a sustainable future.
Key Responsibilities
- Reach out to residential and commercial clients to discuss energy-efficient solutions.
- Inform customers about products available through the Victorian Energy Upgrade Program.
- Coordinate and schedule appointments for site assessors and Installation team.
- Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally.
- Maintain record of customers, site assessors and installer's appointment.
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