US Mortgage Loan Quality Specialist

4 weeks ago

Delhi, India Mphasis Full time
Job Title: US Mortgage Loan Quality Specialist (Pre/Post-Close Audit)
Location:
Bangalore
Shift Flexibility:
24/7 availability including nights and weekends
Position Overview
We are seeking a detail-oriented and proactive
US Mortgage Loan Quality Specialist
to join our mortgage operations team in Bangalore. This role is essential in ensuring loan files meet all compliance and quality standards prior to closing. The ideal candidate will have a strong understanding of U.S. mortgage documentation, excellent communication skills, and the ability to thrive in a fast-paced, collaborative environment.
Key Responsibilities
Prioritize daily workflow to meet closing deadlines and manage pipeline effectively
Order and follow up on required verifications and documentation, ensuring compliance with timeframes
Review income documentation including Paystubs, W2s, Bonus/Commission, Alimony/Child Support, and Rental Income
Communicate loan file status with internal and external stakeholders
Escalate potential fraud cases to Credit Manager or Risk Management
Deliver decisions (approval, suspense, denial) within SLA timelines
Maintain high standards of customer service and professionalism
Work independently while collaborating with supervisors to resolve complex issues
Manage high loan volumes with strong time management and organizational skills
Qualifications
Minimum
1 year of experience
in U.S. Residential Mortgage, preferably in Pre/Post-close audit
Strong knowledge of mortgage guidelines and documentation standards
Excellent verbal and written communication skills
Detail-oriented with strong analytical and problem-solving abilities
Ability to prioritize tasks and adapt to a dynamic work environment
Proficient in Microsoft Office Suite and comfortable working in a paperless environment
Willingness to work flexible hours, including night shifts and weekends
Why Join Us?
Be part of a growing team in a dynamic industry
Opportunity to work with experienced professionals and expand your mortgage expertise
Supportive work culture with emphasis on quality and compliance
Thanks & Regards
Meenakshi Verma

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