Servicenow manager

Job Title: Service Now Team Lead / Service Manager Location: Bangalore, India Work Mode: Onsite Employment Type: Full-time / Permanent About the Role We are looking for an experienced Service Now Team Lead / Service Manager to own and manage the Service Now platform for our global client. You will lead the configuration, administration, and continuous improvement of the Service Now environment, ensuring it supports IT Service Management and drives automation, orchestration, and self-service initiatives. Key Responsibilities Lead and manage day-to-day Service Now platform operations and configuration Implement and maintain modules such as ITSM, HRSD, ITAM, HAM, and Portal Manage Service Now releases and upgrades , ensuring testing and documentation Partner with process owners to translate business needs into effective workflows Drive automation, self-service, and process improvement initiatives Oversee offshore/onshore support teams and ensure smooth collaboration Handle vendor management and conduct regular service reviews Develop dashboards and reports to monitor KPIs and service health Ensure changes follow ITIL processes and governance Required Skills Strong hands-on experience with Service Now (administration, configuration, integration) Expertise in ITSM, HRSD, ITAM/HAM, ESC, UI Builder, and Portal Good scripting skills in Java Script, HTML, CSS, REST/SOAP APIs Proven ability to manage teams and vendors in a global environment Excellent communication and stakeholder management skills ITIL Foundation certification (Intermediate preferred) Preferred Experience 10–15 years overall IT experience with 5+ years in Service Now Experience in managing Service Now environments with 500+ users Exposure to automation, orchestration, and integration projects Background in Service Delivery or IT Operations Management