Information Technology Specialist

1 week ago

Rajkot, India Sharp Brains Full time

Key Responsibilities:- Provide first-level contact and support for end users via phone, email, remote desktop, or in person. - Troubleshoot and resolve hardware, software, and network-related issues (Windows, macOS, printers, VPNs, etc.). - Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment. - Support Office 365 applications, Active Directory, and other enterprise software tools. - Log and track all incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Freshservice). - Escalate unresolved issues to higher-level support teams as necessary. - Assist with onboarding and offboarding of employees (account creation, device setup, access management). - Maintain IT asset inventory and ensure compliance with company IT policies. - Assist in setting up and maintaining conference room equipment, AV systems, and telephony. - Perform routine system updates, patching, and maintenance tasks.Required Qualifications:- Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). - 1–3 years of experience in desktop or technical support. - Proficient with Windows 10/11, macOS, Office 365, and standard office software. - Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). - Familiarity with Active Directory, user/group administration, and file permissions. - Strong customer service and communication skills. - Ability to troubleshoot and resolve technical issues independently.Preferred Qualifications:- CompTIA A+, Network+, or Microsoft certifications (e.g., MTA, MCP). - Experience with ITSM/ticketing systems. - Experience in enterprise environments supporting 100+ users. - Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).

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