Senior Corporate Support Engineer

2 weeks ago

Bengaluru, India InvestCloud, Inc. Full time

Key Responsibilities: Microsoft 365 Administration: · Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. · Configure and optimize Microsoft 365 applications to meet business needs. · Monitor system performance and troubleshoot issues. Microsoft Entra and Active Directory Management: · Configure identity services to ensure secure operations. · Manage user accounts, groups, and permissions. · Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance. · Integrate with other systems and automate tasks using PowerShell. · Provide technical support and resolve issues. Intune and Microsoft Defender: · Administer and configure Intune for device management and policy enforcement. · Implement and manage Microsoft Defender for endpoint protection and threat management. · Ensure compliance with security policies and procedures. Mac OS Management: · Provide support for Mac OS users within the Microsoft 365 environment. · Configure and manage Mac devices using Intune. · Troubleshoot and resolve Mac-related issues in collaboration with the IT support team. User Support and Training: · Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues. · Conduct training sessions to educate users on best practices and new features. · Create and maintain documentation for IT processes and procedures. PowerShell Scripting: · Develop and maintain PowerShell scripts for automation of administrative tasks. · Implement scripts to streamline processes and improve efficiency. · Ensure scripts are secure and comply with company policies. Qualifications: · 7-12 years experience. · Proven experience as a Microsoft 365 Engineer or similar role. · Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. · Experience with Mac OS management and support. · Familiarity with Intune MDM or similar solutions. · Excellent problem-solving and troubleshooting skills. · Strong communication and interpersonal skills. · Proficiency in PowerShell scripting. · Ability to work independently and as part of a team. Preferred Skills and Experience: · Experience with other scripting languages (PowerShell, Bash). · Knowledge of networking fundamentals and security best practices. · Ability to adapt and pivot for new technologies. · SSO Integration. · Defender portal knowledge. · AWS Workspace operational support.

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