Technical Support Specialist

2 weeks ago

Pune, India Smart Lion Private Limited Full time

Job Title: Technical Customer Support Executive – International Voice

Location: Pune / Ahmedabad
Work Mode: Hybrid (Work from Office + Remote)
Employment Type: Full-time | Shift: 24/7 Rotational

About the Role

We are looking for a Technical Customer Support Executive with strong communication skills and prior experience in international technical voice processes. The ideal candidate will be a problem-solver who can assist customers professionally and efficiently over the phone, while thriving in a fast-paced environment.

Key Responsibilities

  • Handle inbound technical queries from international customers
  • Troubleshoot hardware/software issues and provide accurate resolutions
  • Document customer interactions in the system with precision
  • Deliver a high standard of customer satisfaction through timely support

Required Qualifications & Skills

  • Minimum education: 12th Pass (HSC)
  • Excellent English verbal communication skills (mandatory)
  • Prior experience in a technical international voice process (mandatory)
  • Strong technical troubleshooting ability (hardware/software)
  • Flexibility to work in 24/7 rotational shifts

Compensation

Up to ₹5.3 LPA (based on current/last drawn CTC and experience)

If you are passionate about solving customer problems and have the required experience, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: ₹300, ₹530,000.00 per year

Benefits:

  • Provident Fund

Application Question(s):

  • Are you comfortable working in 24/7 rotational shifts, including night shifts? (Yes/No)
  • What is your current/last drawn CTC?
  • What is your expected CTC?
  • What is your notice period?

Experience:

  • Technical support: 1 year (Required)
  • International voice process: 1 year (Preferred)

Location:

  • Pune, Maharashtra (Required)

Work Location: In person

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