Information Technology Support Engineer

2 days ago

kolkata, India LearningMate Full time

About Us:

LearningMate is a technology company offering domain expertise in teaching and learning solutions

- leveraging digital, cloud, process automation, data, and strong learning design principles. For about

two decades, LearningMate has been working with education institutions across the globe to help

them build, deploy, and streamline their digital infrastructure. Through our powerful mix of products

and services, we are proud to help lead the world into a future where education is accessible,

affordable, and effective. Since 2001, we have grown to employ more than 1,000 full-time associates

spread across the globe and serve a global clientele of education publishers, traditional and

nontraditional EdTech companies, K-20 schools, universities and career colleges, government

agencies, non-profits, corporate training, and education consortia.We have our global presence in

the United States of America, United Kingdom, Canada and in India we are headquartered in

Mumbai (Maharashtra) and also have our office in Kolkata.


JD_

 Bachelor’s degree / Diploma in computer science or information technology or any

graduate.

 Minimum one year Experience of desktop engineer.

 Proven work experience as a desktop support engineer or support technician.

 Advanced knowledge of computer hardware systems, chip sets, memory modules

and peripherals.

 Knowledge of popular operating systems, software applications and remote

connection systems.

 Ability to solve complex hardware and software issues.

 Ability to work after hours when necessary.

 Excellent interpersonal skills.

 Good written and verbal communication skills.


Skills

 Analytical thinking.

 Attention to detail.

 Customer service best practices.

 Knowledge of computers and other hardware devices.

 Knowledge of network troubleshooting, Ethernet and IP configuration.

 Knowledge of software distribution and patch management.

 Knowledge of ticketing-based support systems.


Responsibilities:

 Responding to client support requests.

 Contacting clients to find out the nature of the problem.

 connecting via a remote link. Troubleshooting hardware and software issues.

 Installing and maintaining hardware and computer peripherals. Installing and

upgrading operating systems and computer software.

 Troubleshooting networking and connection issues.

 Advising on software or hardware upgrades.


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Interested candidates fulfilling the above criteria can directly mail at :

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