
Executive - Voice/Non Voice- Bhopal
4 weeks ago
Details for Voice Profile:
Job Responsibilities :
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Maintains email handle time, while remaining friendly and informative (after call email to customers).
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.
Criteria:
- Should be ready to work in flexible shifts (US shifts majorly) 24 * 7 process.
- Adherence to company policies, rules and regulations.
- To follow quality processes thoroughly using checklist standards.
- Excellent English communication skills.
Soft skills:
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
- Friendly and upbeat style.
- Ability to handle difficult or irate customers effectively.
- Ability to set expectations and deliver information in a positive and articulate way.
- Investigates and takes action to meet customers needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Professional and positive in interactions with others and can establish rapport quickly.
Eligibility:
Qualification - HSC and Above
Experience - Fresher or Experienced can apply
Others:
Shifts timings: Rotational Shifts
Transport : One Side transport in nigh Shift.
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