L3 Desktop Engineer

1 week ago


bangalore, India Tata Consultancy Services Full time

Years of experience: 8-10 years

Job Location: Pune/Banglaore/Mumbai.


Roles and responsibilities:


  • Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers
  • Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents
  • Troubleshooting and resolving hardware and software issues remotely to help end-users
  • Assisting end-users to set up accounts and install applications for a seamless onboarding experience
  • Establishing network configurations to guarantee ideal application performance
  • IT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysis
  • Giving users step-by-step instructions for resolving technological issues
  • Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams
  • Documenting and recording error reports and keeping track of performance indicators
  • Collaborating with on-site technicians and customer support teams
  • Staying updated with the latest technologies and software updates


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