Affordplan-Assistant Area Manager

2 hours ago

Gurugram, India Nexthire Full time

Affordplan® is a platform that enables financial planning for healthcare access to a family. Partnered with 150+ hospitals across the country and has touched over 5,00,000 lives, Affordplan® is making medical care accessible to more and more families in India. Assistant Area Manager (AAM) Hiring & Induction Module Key Responsibilities of AAM 1. Analyze Work Processes: Understand and evaluate current workflows within the unit to identify inefficiencies and areas for improvement. 2. Identify Gaps: Monitor operations to spot gaps in service delivery or patient experience. 3. Develop Reporting Structures: Maintain effective formats for clear visibility into unit performance. 4. Unit-Level Insight: Maintain deep understanding of unit functioning and challenges. 5. Team Coordination: Support FCs, ensure SOP adherence, and maintain communication quality. 6. Data-Driven Decision Making: Use data to optimize processes. 7. Training & Mentorship: Guide and upskill team members. 8. Escalation Handling: Resolve issues promptly before reaching management. 9. Attire Monitoring: Ensure grooming and dress code adherence. 10. Zimyo Attendance: Monitor and correct attendance irregularities. Training & Development Module Training Schedule:- Day 1: Joining Formalities- Day 2–5: Classroom Training- Day 6–12: On-Ground Training (OGT)Training Content Includes:• Product Knowledge (Swasth, Maternity, Medicine Delivery, Lab at Home)• Sales Operations (Refund, Reversal, Kit Cancellation)• Sales Strategies & Techniques• Floor Mapping & FC Placement• Driving Lab and Pharmacy spends• Team Building & Motivation• Relationship-Building with Hospital StaffPost Training Checklist:✔ Zimyo, ID & Attendance Setup✔ FC & Hospital Introductions✔ SaaS and Report Familiarization✔ Refund/Reversal & Floor Planning✔ Data Analysis & Sales Reporting✔ Relationship Management

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