Affordplan- Assistant Area Manager

21 hours ago

Gurugram, India Nexthire Full time

Role  - Assistant Area Manager(Team Lead) Location  -Gurgaon , Delhi, Noida, Bangalore Experience - 5-6 Years About  - Affordplan is a leading healthcare payment platform, offering the Swasth product that enhances patientengagement and helps them save on medical expenses. With a presence in 32 cities and partnershipswith 100+ hospitals, Affordplan is a funded startup planning to expand its portfolio. Responsibilities - Analyze Work Processes: Understand and evaluate current workflows within the unit to identify inefficiencies and areas for improvement.  Identify Gaps: Continuously monitor operations to spot any gaps in service delivery, coordination, or patient experience. Develop Reporting Structures: Create and maintain effective reporting formats that provide clear visibility into unit performance, issues, and resolutions. Unit-Level Insight: Maintain deep knowledge of the unit's functioning — patient flow, staff responsibilities, peak times, and recurring challenges — to ensure smooth daily operations. Team Coordination & Support: Guide and support FCs in handling escalations, ensuring SOP adherence, and maintaining quality communication with patients and departments.  Data-Driven Decision Making: Use collected data and reports to support improvements and optimize processes across the unit. Training & Mentorship: Assist in up skilling new or existing team members through guidance, performance feedback, and process clarifications.  Escalation Handling : Be the first point of contact for escalations before they reach management, resolving issues quickly and professionally.  Attire Monitoring : Ensure all FC team members follow the proper dress code and grooming standards as per hospital protocol, maintaining a professional and hygienic appearance at all times.  Zimyo Attendance Follow-up : Regularly monitor attendance records on the Zimyo app, follow up with team members on missing punches or irregularities, and ensure timely correction and compliance. Other - Should have experience of Handling the team of sales executive Must TL experience - 3 yrs Max 35 age Travel allowances will be given upto 5500 by company .Will handle team of 12 - 13 members . Direct sales experience only ( no prior experience of telelcalling ) Good Comms and stable person Female preferred

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