Service Delivery Engineer-II

2 weeks ago


bangalore, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title:ServiceDelivery Engineer-II

Experience:8-9 Years

NoticePeriod: Immediate to 15 days

Location: Bangalore

JD:

KeyResponsibilities:

·Good knowledge on RED Hat Linux 6and 7, Suse operating systems.

·Working majority on Incidents andService request.

·Provide TIER 2 troubleshootingsupport to the client.

·Monitor and troubleshoot the issuesand performs day to day administration task.

·Investigate and provide the inputs forRCA for P1 and P2 incidents.

·Perform the system administrationtasks and patching executes the scheduled changes and the tasks.

·Take the ownership of the tickets andwork towards the resolution.

·Perform the activities within thedefined SLA

·Adhere to the Change Management andincident management process

·Work with the external vendors forresolution.

EssentialRequirements:

·4+ years of relevant experience inSuse and RHEL system administration and troubleshooting

·Experience in working on Productionenvironment, hands on experience in doing security and kernel patching.

·Experience in troubleshooting thefile system related issues.

·Experience in troubleshooting ofRedhat Linux and Suse in VMware Environment

DesirableRequirements:

· RHCSA and RHCE certification or course work .

· ITIL Foundation certification or coursework

·


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