ServiceNow Lead Developer

2 weeks ago

Delhi, India Alcor Solutions, Inc. Full time

Alcor Solutions is seeking a highly skilled Lead ServiceNow Developer with deep expertise in Discovery, Service Mapping, CMDB/CSDM, and integrations. This role requires both hands-on technical delivery and leadership in guiding junior developers and peers.What You’ll DoYou will play a critical role in driving Discovery, CMDB governance, integrations, and service mapping implementations. The Lead Developer will ensure our CMDB is a reliable foundation for Event Management, AIOps, and IT Operations.Key Responsibilities:Discovery & Service Mapping- Lead the implementation and optimization of ServiceNow Discovery and Service Mapping.- Create and troubleshoot patterns and probes for complex infrastructure components.- Configure Cloud Discovery (AWS, Azure, GCP) including tag governance and policy alignment.- Leverage Discovery and CMDB Admin Workspaces for monitoring, troubleshooting, and optimizing discovery schedules.- Design and maintain Service Maps to support operational, change, and impact analysis.- Troubleshoot and optimize MID Server communication, ensuring high availability and secure connectivity.CMDB & CSDM Governance- Ensure CMDB integrity by designing and implementing CMDB governance processes.- Align CMDB with CSDM standards for service modelling and impact analysis.- Configure and maintain Service Graph Connectors, Identification & Reconciliation Engine (IRE) rules, and robust transform maps.- Drive CMDB compliance and audits, ensuring data quality, completeness, and accuracy.- Integration & Automation- Implementation experience of Agent Client Collector (ACC)- Experience of REST integrations, PowerShell, and JavaScript for automation and workflows.Leadership & Collaboration:- Provide technical leadership and guidance to ServiceNow developers.- Conduct peer reviews, enforce coding best practices, and drive knowledge sharing across the team.- Collaborate with cross-functional stakeholders (network, cloud, security, and operations teams).- Participate in Agile ceremonies and ensure sprint deliverables are met with high quality.Required Experience & Skills:- 7+ years of ServiceNow development and implementation experience.- Strong expertise in:- ServiceNow Discovery & Service Mapping (pattern design & troubleshooting).- CMDB/CSDM frameworks and governance.- MID Server architecture and troubleshooting.- Service Graph Connectors, IRE Rules, and Transform Maps.- REST/SOAP integrations, JavaScript, and PowerShell scripting.- Agent Client Collector (ACC).- Solid understanding of network communication protocols, credential management, firewalls, and security models.- Experience with Cloud Discovery, Tag Governance, and CMDB optimization.- Experience in Agile/Scrum delivery environments.- Excellent problem-solving and troubleshooting skills.Preferred Qualifications:- ServiceNow Certified Implementation Specialist – Discovery and Service Mapping.- ServiceNow Certified Application Developer / System Administrator.

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