Customer Success Associate

1 week ago


Kolkata, India Nestasia Full time
Duties and responsibilities:

- Handle customer queries / issues / concerns / feedback / grievances- Convert queries / leads into orders- Pay utmost attention to details- Provide quick, prompt, and correct responses- Manage customers queries in their preferred language i.e., English or Hindi or regional language- Communicate with a premium customer base in an efficient manner- Understand the category of tableware and home décor thoroughly- Help customers with technical & billing related queries- Coordinate with other teams to make sure customer' queries are resolved- Regular follow-up & updates to customers

Desired Candidate Profile:

- Excellent communication (English & Hindi) and negotiation skills- Should have good work ethics and calm attitude- Should be able to manage escalations and queries- Good typing skills- 25-40 WPM

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