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Customer Success Associate

3 months ago

Kolkata, India Nestasia Full time

Duties and responsibilities:

  • Handle customer queries / issues / concerns / feedback / grievances
  • Convert queries / leads into orders
  • Pay utmost attention to details
  • Provide quick, prompt, and correct responses
  • Manage customers queries in their preferred language i.e., English or Hindi or regional language
  • Communicate with a premium customer base in an efficient manner
  • Understand the category of tableware and home décor thoroughly
  • Help customers with technical & billing related queries
  • Coordinate with other teams to make sure customer' queries are resolved
  • Regular follow-up & updates to customers

Desired Candidate Profile:

  • Excellent communication (English & Hindi) and negotiation skills
  • Should have good work ethics and calm attitude
  • Should be able to manage escalations and queries
  • Good typing skills- 25-40 WPM