Russian Speaking US Customer Service Specialist
2 weeks ago
PLEASE SEND A VOICE NOTE IN BOTH ENGLISH AND RUSSIAN TO
Shift Timings: INDIA NIGHT SHIFT (6:30 PM IST – 3:30 AM IST)
Job Description:
We are seeking dedicated professionals fluent in both English and Russian to join our US Voice Process team. Candidates must possess a Russian language certification or degree to ensure effective communication with Russian-speaking clients and stakeholders. Additionally, a strong understanding of healthcare workflows is essential to ensure seamless integration with client operations.
TRAINING PROVIDED BY BOTH INTERNAL TEAMS & CLIENTS
Key Responsibilities:
Appointment Scheduling: Manage bookings, cancellations, rescheduling, and follow-ups to maintain an organized patient flow.
Insurance Verification: Confirm patient insurance coverage and handle prior authorization requests for treatments and procedures.
Billing Collaboration: Work closely with billing teams to ensure accurate and timely claims submission.
Patient Records Management: Maintain and update patient records, provide real-time scribing, and ensure compliance with HIPAA standards.
Patient Communication: Address inquiries, send reminders, and communicate professionally with patients in both English and Russian.
Telehealth Support: Assist with virtual appointment setups, resolve technical issues, and onboard patients for telehealth consultations.
Qualifications:
Mandatory: Possession of a Russian language certification or degree, such as:
TORFL (Test of Russian as a Foreign Language): An internationally recognized certification assessing proficiency in Russian, ranging from Elementary (A1) to Proficiency (C2) levels.
Bachelor's or Master's Degree in Russian Language: Academic programs focusing on Russian language, literature, and culture, providing comprehensive language proficiency.
Prior experience in healthcare or hospitality sectors is preferred.
Strong multitasking abilities and attention to detail.
Excellent communication and interpersonal skills.
Ability to work night shifts aligning with Canada time zones.
Benefits:
Provident Fund contributions for financial security.
Overtime and holiday pay for additional hours worked.
On-site benefits, including travel allowances and meals.
Referral and birthday bonuses as tokens of appreciation.
Night shift allowances for evening and overnight work.
Recognition programs, such as "Employee of the Month," to celebrate achievements.
Why Join Staffingly, Inc.?
At Staffingly, Inc., you will become part of a mission-driven organization dedicated to transforming healthcare operations. We provide a supportive, innovative environment where your expertise will make a meaningful difference.
Learn more about how we are changing healthcare operations: Staffingly, Inc.'s WhatsApp Channel for job updates: Staffingly, Inc., we are reshaping the healthcare industry by providing innovative outsourcing solutions to healthcare providers. Through our Virtual Medical Assistant (VMA) services, we support practices in streamlining administrative tasks, addressing staffing challenges, and focusing on exceptional patient care.
Our VMAs specialize in insurance verification, prior authorization, medical billing and coding, EHR management, and telemedicine support. They deliver unparalleled operational efficiency while maintaining the highest standards of compliance and care.
If you are a dedicated professional with healthcare experience and hold a Russian language certification or degree, join us in revolutionizing healthcare delivery.
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