Ops Assistant

1 day ago

Mohali, India Pearce Services Global Full time

POSITION: Ops Assistant - Delay Audit Specialist

PEARCE RENEWABLES is the nations largest independent national service provider for the clean energy industry. Our business focuses on planning, designing, and constructing electric vehicle (EV) charging and battery energy infrastructure. Pearce is a specialist in the market and serves many of the major companies leading the electrification of passenger and fleet vehicles. We offer comprehensive operations and maintenance services for solar, battery energy storage, and EV infrastructure owners and operators around the United States. With over 2,000 team members, Pearce is a fast-growing leader through continuous innovation, robust growth objectives, and a reputation for safety and performance. Pearce has a central operations center and a team of nationwide, highly trained technicians to provide in-the-field O&M services for commercial, industrial, and utility customers. Learn more at

Job Summary:

Many of our EV Service Contracts include required response times, otherwise known as SLA (Service Level Agreement). These SLAs indicate that as soon as Pearce receives a work order, we are obligated to have a technician onsite within a certain amount of time. If Pearce does not have everything that they need to send a technician (for example, parts are not in stock), we are able to stop the SLA clock until we are ready to dispatch. The mechanism by which we start/stop the SLA clock is called a Delay. This process will review how to create/apply a Delay to a Work Order since they provide critical data to maintain our SLA adherence.

Key Responsibilities:

  • Audit and monitor the timely completion of tasks and projects across different departments.
  • Work with project managers, team leads, and department heads to investigate the root causes of delays.
  • Conduct regular audits on the execution of internal processes, evaluating adherence to project timelines and deadlines.
  • Prepare detailed audit reports that highlight task delays, associated risks, and inefficiencies, including actionable recommendations for improvement.
  • Provide feedback to senior management on recurring issues, bottlenecks, and areas requiring additional resources or process changes.

QUALIFICATIONS and REQUIREMENTS

  • Strong attention to detail
  • Outstanding customer service skills
  • Strong ability to follow-up and follow through
  • Excellent ability to multitask
  • Strong working knowledge of Microsoft Word, Excel, and Outlook
  • Available to work nights and weekends when needed.
  • Must be able to communicate effectively both verbally and by email.
  • Not afraid to ask questions and get clarification before proceeding
  • Work well within a team atmosphere

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