Customer Support Specialist

3 days ago

Indore, India Whatjobs IN C2 Full time

YOUR ROLE: A chance to make the difference. - Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and ticketing systems. - Troubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality, installation, and configuration. - Guide users through diagnostic procedures and provide clear, step-by-step solutions. - Document support cases in CRM systems (e.G., Salesforce, HubSpot) to maintain a comprehensive knowledge base. - Collaborate with Level 2/3 support and product teams for issue escalation and resolution. - Participate in onboarding sessions and product walkthroughs for new users. - Stay updated with the latest ALLPLAN features, updates, and industry best practices - Helping with the installation, configuration, and updating of our software products is a plus WHO ARE WE LOOKING FOR: - Bachelor’s degree in Civil Engineering, or related field. - 3-5 years of experience in technical support or a similar customer-facing role. - Knowledge of Building Information Modelling (BIM) and its workflows, future demands / standards are important. - Hands on experience using 2D and/or 3D CAD drafting applications such as ALLPLAN, Autodesk Revit, and/or SDS2, Tekla. - Basic scripting knowledge (e.G. Python, Rhino, Grasshopper, Dynamo) is a plus. - Initial experience in IT support or CAD construction software such as Bluebeam, BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage - Strong communication skills, customer orientation, and solution-driven work approach - Experience with support tools like JIRA, Zendesk, or Freshdesk. - Familiarity with remote support tools and screen-sharing platforms. GOOD TO HAVE - Have an open and communicative personality, enjoy working with customers, and are a team player. - Problem solving skills and the ability to make the complicated look and feel simple. - Customer orientation and solution-driven work approach - Ability to manage multiple tasks in a fast-paced environment - Detail-oriented with a focus on delivering high-quality support - Excellent verbal and written communication skills in English

  • Customer Support Specialist

    3 weeks ago

    Indore, India Fwd Creatives Full time

    Company Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...

  • Customer Support Specialist

    6 days ago

    Indore, Madhya Pradesh, India Cibirix Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.Responsibilities:-• Respond to customer queries in a...

  • IT Support Specialist

    6 days ago

    Indore, Madhya Pradesh, India IT Company Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an IT Support Specialist located in Indore. The IT Support Specialist will be responsible for providing technical support, troubleshooting issues, and offering help desk support for desktop computers and various IT systems. Daily tasks include diagnosing...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Girnarcare Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Responsibilities:Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful...

  • Customer Support Specialist

    2 weeks ago

    Indore, India TP Full time

    Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).Location-Indore ( Work from Office )ResponsibilitiesExcellent communication skills in English.Both Freshers and Experienced candidates can applyGraduates and Undergraduates are welcomeImmediate Joiners PreferredQualificationsGraduates and Undergraduates are welcomeRequired...

  • Customer Support Specialist

    2 weeks ago

    indore, India TP Full time

    Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).Location-Indore ( Work from Office )ResponsibilitiesExcellent communication skills in English.Both Freshers and Experienced candidates can applyGraduates and Undergraduates are welcomeImmediate Joiners PreferredQualificationsGraduates and Undergraduates are welcomeRequired...

  • Customer Support Specialist

    7 days ago

    Indore, India TP Full time

    Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).Location-Indore ( Work from Office )ResponsibilitiesExcellent communication skills in English.Both Freshers and Experienced candidates can applyGraduates and Undergraduates are welcomeImmediate Joiners PreferredQualificationsGraduates and Undergraduates are welcomeRequired...

  • Customer Support Specialist

    1 week ago

    Indore, India TP Full time

    Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).Location-Indore ( Work from Office )ResponsibilitiesExcellent communication skills in English.Both Freshers and Experienced candidates can applyGraduates and Undergraduates are welcomeImmediate Joiners PreferredQualificationsGraduates and Undergraduates are welcomeRequired...

  • Customer Support Specialist

    2 weeks ago

    Indore, India TP Full time

    Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).Location-Indore ( Work from Office )Responsibilities- Excellent communication skills in English.- Both Freshers and Experienced candidates can apply- Graduates and Undergraduates are welcome- Immediate Joiners PreferredQualifications- Graduates and Undergraduates are...

  • Customer Support Specialist

    2 weeks ago

    Indore, India TP Full time

    Join Our FinTech Voice Support Team as a Customer Support Executive ( Voice Process).Location-Indore ( Work from Office )Responsibilities- Excellent communication skills in English.- Both Freshers and Experienced candidates can apply- Graduates and Undergraduates are welcome- Immediate Joiners PreferredQualifications- Graduates and Undergraduates are...