Quality Analyst
3 days ago
Quality Analyst (India)What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Quality Analyst at TaskUs.As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.So, do you have what it takes to become a Quality Analyst?Requirements:What exactly are we looking for? Well, we need someone who’s willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even betterWe’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we needWe need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL
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Quality Analyst
1 month ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come...
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Quality Analyst
2 weeks ago
Navi Mumbai, Maharashtra, India TaskUs Full timeQuality Analyst (India)What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your...
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Quality Analyst
1 month ago
navi mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch....
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Quality Analyst
4 weeks ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come...
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Quality Analyst
4 weeks ago
navi mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch....
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Quality Analyst
2 weeks ago
Navi Mumbai, Maharashtra, India TaskUs Full timeDescriptionHey there, if you're looking for a Quality Analyst role, we've got something cool for you! As a Quality Analyst, your gig will involve doing audits and evaluations. You'll be diving into quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, and more. Your main jam will be making sure you...
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Quality Analyst
2 weeks ago
Mumbai, Mumbai City, Navi Mumbai, India Mepa2z Llp Full timeCandidate with min 1 Yr. of experience into Quality Analyst (BPO Insurance Sales) should be fluent in any of the below mentioned languages: Tamil, Telegu, Kannada or Malayalam), Min HSC or Graduate, should be an immediate joiner
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Quality Analyst
3 days ago
Navi Mumbai, India HBS - Hiringlabs Business Solutions Full timeDivision: Lead Management SystemQualityDesignation: Quality AnalystLocation: Mahape - Navi MumbaiExperience: 2-4 yearsROLES & RESPONSIBILITIES:1.Participates in design of call monitoring formats and quality standards.2.Performs call monitoring and provides trend data to site management team.3.Uses quality monitoring data management system to compile and...
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Quality Analyst
4 days ago
navi mumbai, India HBS - Hiringlabs Business Solutions Full timeDivision: Lead Management System Quality Designation: Quality Analyst Location: Mahape - Navi Mumbai Experience: 2-4 years ROLES & RESPONSIBILITIES: 1. Participates in design of call monitoring formats and quality standards. 2. Performs call monitoring and provides trend data to site management team. 3. Uses quality monitoring data...
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Quality Analyst
2 weeks ago
Mumbai, Maharashtra, India Fashion TV India Full timeCompany Overview: Fashion TV India is a prominent company in the fashion industry dedicated to providing high-quality products and services to our customers. We take pride in our commitment to excellence and continual improvement. As we expand our team, we are looking for a skilled and motivated Quality Analyst to join us.Job Summary: As a Quality Analyst,...
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Quality Analyst
3 weeks ago
Mumbai, India Fashion TV India Full timeGreetings from FASHIONTV INDIA Fashion TV is now looking for:QualityAnalystCompanyOverview:Fashion TVIndia is a leading Fashion company committed to deliveringtopquality products andservices to our valuedcustomers. We take pride in our dedication to excellence andcontinuous improvement.As we continue to grow and expand we are seeking a skilled andmotivated...
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Quality Analyst
2 weeks ago
Mumbai, Maharashtra, India Fashion TV India Full timeGreetings from FASHIONTV INDIA Fashion TV is now looking for: QualityAnalyst CompanyOverview: Fashion TVIndia is a leading Fashion company committed to deliveringtopquality products and services to our valuedcustomers. We take pride in our dedication to excellence andcontinuous improvement.As we continue to grow and expand we are seeking a skilled...
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Quality Analyst BPO
1 week ago
Mumbai, India Xpressedu Full timeOverview:The role of aQuality Analyst in a Business Process Outsourcing (BPO) setting iscrucial for ensuring the overall quality of service delivery toclients. The Quality Analyst will be responsible for monitoring andevaluating the quality of customer interactions and backofficeprocesses to identify areas for improvement and facilitate highstandards of...
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Call Quality Analyst
2 months ago
Mumbai, Maharashtra, India Smart Gurus Consultancy Full timeRequired Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner requiredExperience : 1 - 2 YearsNo. of Openings : 5Education : Any Bachelor DegreeRole : Call Quality AnalystIndustry Type : Manufacturing / Production / QualityGender : [ Male / Female ]Job Country : India
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Quality Analyst
2 weeks ago
Mumbai, Maharashtra, India NMIMS Full timeQuality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
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Production Merchandiser
3 weeks ago
Navi Mumbai, India Quality HR Services Full timeOpening: 4 Nos.- Job ID: 58199- Employment Type: Full Time- Reference: - Work Experience: 4.0 Year(s) To 7.0 Year(s)- CTC Salary: 7.20 LPA TO 9.60 LPA- Function: Production / Maintenance / Quality- Industry: Industrial Products/Heavy Machinery/Projects & Engg- Qualification: Any - Any Graduation- Location: - Navi-mumbai Posted On: 17th Apr,...
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Data Quality Analyst
4 weeks ago
Mumbai, India Paradise Placement Consultancy Full timeJob Description:We have an urgent opening for the position ofData Quality Analystfor Insights and the Digital Data Analytics industry.Job Description:Will be required to check various outputs that are delivered to the client.Identify issues in data and advise on solutions to ensure error-free deliveries.Should be able to run through variousPower Bireports...
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Quality Analyst
2 weeks ago
Mumbai, Maharashtra, India NMIMS Full timeQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
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Quality Analyst
1 month ago
Mumbai, India Mantras2Success.com Full timeLocation : Mumbai (Kalina) Experience : 7+years Budget : Upto 9.5 LPA Industry : Ecommerce Benefits : 5 Days working Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key...
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Quality Analyst
2 weeks ago
Navi Mumbai, Maharashtra, India Testbook Full timeResponsibilities : Monitor calls and provide feedback to BDs Uses quality monitoring data management system to compile and track performance at team and individual level Provides actionable data to various internal teams as needed. Conducts weekly sync with BDMs to help them understand areas of improvement and actionable for their team Be a part...
