Member Success Executive

Job Title: - Member Success Executive Location: - Delhi NCR About Tide At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.  Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. About the team: The Member Success Executive team in the MEM Department at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support. About the role  As Member Success Executive (Tele Sales)  you will: Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thriveWork cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our membersWork in a dynamic and data driven environment to reach team and individual targetsPlay a part in testing of new leads/scripts that support the team overall as we work in new areas of the businessGet to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thriveSpend time to take on ad hocs tasks and work on projects that support other business areas What we are looking for Tide is seeking a dynamic Sales Representative to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have: Previous financial services telesales experience and success working towards a revenue targetExperience usingKustomer (or a similar CRM tool)Willingness to take on new projects and get involved in the teams growthAn excellent telephone manner and objection handling skillsExcellent verbal, written and interpersonal communication skills in EnglishConfident, outgoing and enthusiastic nature Self motivation and conscientiousness, wanting to make a real difference to the businessWillingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of TideSome knowledge of Buyer Behaviour, Sales and KYCAbility to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets What you’ll get in return: 25 days paid annual leave 3 paid days off for volunteering or L&D activitiesExtended maternity and paternity leave covered by the companyPersonal L&D budget in the amount of 1000 BGN per yearAdditional health & dental insuranceMental wellbeing platform Fully covered Multisports cardFood vouchersSnacks, light food, drinks in the officeWFH equipment allowanceFlexible working from homeSabbatical Leave Tidean Ways of Working At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.  Tide is a place for everyone At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.