Specialist, Immigration Support

1 month ago

Delhi, India CIBT Full time
About Us
CIBT is the leading global provider of immigration and visa services for corporations and
individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified
migration consultants located in over 60 offices in 25 countries. With thirty years of experience,
CIBT is the primary service provider to 75% of Fortune 500 companies.
CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a
wholly owned subsidiary focused on global immigration strategy and advisory services for
corporations worldwide and CIBTvisas, the market leader for business and other travel visa
services for corporate and individual clients. CIBTvisas is the leading global travel visa service
with unrivaled capability to obtain business and other travel visas for corporations and
individuals worldwide in a fast, convenient and secure manner.
Position Overview
As a member of the Immigration Case Support team, you will directly support our Newland Chase
Operational teams, providing timely and accurate administrative and client support in order to meet
internal metrics and deliver on our customer commitment.
Duties and Responsibilities
• Work closely and seamlessly with Newland Chase Consultants to support client needs
• Monitor draft requests to complete the application drafts within the time frame per the
Service Level Agreements
• Review data for deficiencies or errors, correcting any incompatibilities and checking
output before the draft application is returned to the Consultant Support
• Utilize the ASF and correct client documents/personal information to complete accurately
in line with the applicant’s passport and personal documentation.
• Maintain strict client confidentiality, ensuring secure document handling and protection
of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies,
supporting CIBT’s and Newland Chase’s strong ethical culture
• Ensure that the appropriate client records are established and maintained, and that key
correspondence and documentation is saved into in Newland Chase secure database in
accordance with company protocol
• Assist with other department activities as needed, and performing additional duties and
responsibilities as assigned
Adherence to Company Policies
• Lead by example and complies with the company code of conduct and
policies. Ensures consistency in adhering to company policies and
procedures, uniformly and without exception.
• Maintain a culture of accountability through clear expectations and
performance management.
Teamwork and Collaboration
• Collaborate with colleagues across departments
• Adapt to changing business needs
• Assist others as needed
• Maintain standards of conduct
Education and Qualifications (E = Essential | D = Desirable)
• Graduate (Any Stream) with a minimum of 2 years of data entry experience (E)
• Results oriented and operates with a strong level of accountability (E)
• High standards and integrity coupled with excellent attention to detail and
organisational skills (E)
• Proficiency/fluency of English language, spoken and written (E)
• Strong focus with exceptional interpersonal and communication skills; proactive
approach to addressing and communicating issues, providing feedback and
solutions
• Ability to be flexible with scheduling based on business needs
• Excellent time management and planning skills required (E)
• Immigration case management/immigration support experience (1-2 years) (D)
• Exceptional problem solving and analytical skills within a fast-paced environment
with competing demands (E)
• Communicates both verbally and in writing clearly and accurately and adheres to
client and firm confidentiality and privacy (E)
• Ability to work independently, as a member of a team and under supervision(E)
• Able to demonstrate a positive and flexible attitude to work, particularly new
initiatives (E)
Competencies
The following competencies have been identified as critical for success in the role and will be
referred to during the assessment, feedback and evaluation process:
• Effective Communication
• Data analysis and reporting
• Attention to detail
• Learning and researching
• Achieving personal work goals and objectives

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