Process Trainer Mapping Operations

6 days ago

Hyderabad, India Tech Mahindra Full time

Looking for Immediate Joiners-Process Trainers Mapping Operations

Job Title: Process Trainer Mapping Operations

Location:

Initial 3 months at client location & move to TechM office

Client Location : Nanakramguda

TechM Location: Hitech City

Shifts : Currently 9AM to 6PM, could extend to 24/7

Notice period: Immediate to 15 days

Experience: overall 3+ years and 2+ years as process trainer

Job Summary

The Trainer is responsible for designing, implementing, and updating training programs to ensure excellence in map data operations. This role requires a strong understanding of map-related workflows and tools

Key Responsibilities

Training Design and Delivery

  • Develop and deliver comprehensive training programs for new hires and existing team members.
  • Create learning materials, including manuals, SOPs, e-learning modules, and presentations tailored to mapping operations and tools.
  • Conduct periodic refresher training sessions to keep teams updated on changes in tools, policies, and workflows.

Operational Alignment

  • Work closely with operations teams to identify knowledge gaps and provide targeted training solutions.
  • Partner with quality and process excellence teams to ensure training programs support quality and efficiency goals.
  • Act as the go-to resource for policy-related clarifications and queries from operational teams.

Performance Monitoring and Improvement

  • Continuously improve training methodologies to enhance knowledge retention and application.
  • Monitor policy adherence through regular audits and recommend corrective actions where necessary.

Stakeholder Collaboration

  • Engage with clients and internal stakeholders to understand policy requirements and incorporate them into training programs.
  • Provide detailed reports on training outcomes, policy updates, and areas for improvement.
  • Serve as a bridge between operations, quality, and leadership to ensure cohesive policy implementation.

Content Management

  • Maintain a centralized repository for training materials and policy documents.
  • Ensure all content is accessible, well-organized, and up to date.
  • Leverage technology platforms for effective content delivery and tracking.

Qualifications

Education

  • Bachelors degree
  • Certifications in instructional design, training, or geospatial tools are an advantage.

Experience

  • 3+ years of experience in training, or a related field, preferably within map data operations.
  • Proven experience in developing and delivering training programs for diverse teams.
  • Prior exposure to map operation workflows, and tools, or GIS systems is highly desirable.

Skills

  • Strong communication and presentation skills.
  • Analytical and detail oriented mindset with the ability to evaluate training effectiveness using data.
  • Proficiency in creating and managing policies and SOPs.
  • Familiarity with GIS tools, map-related workflows, is a plus.

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